Job Description

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.
We're looking for Food and Beverage Team Members to work across Berrington Hall and Croft Castle. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.
This location is in a rural area, so please think about how you'd get here for work, before applying for the job.

Benefits:

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours:

This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays, however, there are no evenings or split shifts.



Weekend working only. Consistent availability required throughout the year, not just during school holidays. Shifts will be from 9am at the earliest, usually finishing around 5:30pm.

Salary:

12.25 per hour.

Duration:

Fixed Term Contract until 30 April 2026

Interview date:

Friday 16th May at Croft Castle



For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:Reporting to the Food & Beverage Assistant Manager, you'll be required to work across both Berrington Hall (near Leominster, Herefordshire, HR6 0DW) and Croft Castle (Yarpole, Leominster, HR6 9PW).



Berrington Hall is a Neo-Classical mansion built in the late 18th Century. The mansion boasts delicate interiors with beautifully decorated ceilings and fine furniture. In recent years the property has built a reputation for the display of contemporary art projects, both inside the mansion and on the wider property.



Croft Castle is an ancient place situated on the English-Welsh border. Steeped in British history and politics with a picturesque castle and medieval parkland, Croft welcomes over 100,000 visitors a year and is a lively and fun place to work.



To find out more about what it's like to work in a food and beverage team for the National Trust, click here to watch our video.

What you'll be doing:As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the cafe. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.



You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.



We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.



You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking forNo experience is needed, but we'd love to hear from you if you're:
Happy to work in a team or on your own initiative. A people person, who cares about giving great service. Enthusiastic and willing to learn.

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 30/04/26)