Job Description

Food & Beverage - Guest Services Supervisor (GSS)

Location:

Holiday Inn, Ellesmere Port

Contract:

40 Hours

Salary:

27,768 Per Annum

What you'll be doing!

As a Guest Service Supervisor, you will support the Open Lobby Manager in leading the team of Guest Service Assistants to deliver a friendly, upbeat, and professional experience to all our hotel guests within the Open Lobby Department which includes front of house and food and beverage areas.

Ensuring each shift runs smoothly, from preparing the Restaurant, to serving on the bar and checking our guests in and out of the hotel. Our Open Lobby areas are a place for our guests relax, unwind, feel comfortable and safe and as a Guest Service Supervisor, you play a vital role in making this happen.

You will ensure the Open Lobby areas are maintained to a high standard throughout the day. You will work closely with other areas of the hotel including reservations, housekeeping, and finance to ensure the smooth running of each day and you will be consistently supporting the team ensuring that they have all the knowledge and skills they require to deliver exceptional service and that exceptional guest experience.

Who You'll Be working for!

Holiday Inn Ellesmere Port - Cheshire Oaks is situated 8 miles from Chester's historic centre. The M53 motorway puts you within a 30-minute drive of Liverpool, and Manchester is a little further via the M56. Nearby Ellesmere Port Station offers convenient rail links across the UK. The National Waterways Museum is just next door, the Blue Planet Aquarium and Chester Zoo within a 10-minute drive. Cheshire Oaks Designer Outlet also a 4-minute drive from the hotel.

Holiday Inn is a full-service hotel catering for business travellers and Leisure guests. The hotel has a full-service restaurant, caters for private events & weddings and also its own Leisure Club. At the Holiday Inn we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. Working for Holiday Inn, you will work with, and be part of, a multi-skilled team who work provide excellent customer service, make guests smile and exceed all guests needs.

Our Values

At Centre Island Hotels we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive too always:

Act with INTEGRITY and CARE ENGAGED with customers and colleagues alike Have PASSION and take OWNERSHIP in everything they do Strive to be CREATIVE to continuously improve

What we offer you!

Growth Opportunities;

o We offer professional development, mentoring and training to help you on your journey. We will invest in you with Accredited Learning Journeys no matter the role you have.

o Our Centre Island Hotels professional development program is Accredited by City & Guilds and the Institute of Leadership & Management (ILM), so you can gain a professional qualification whilst you are working. You will also enhance your learning alongside using our virtual learning platform.

o Apprenticeships - want to learn while you earn! Then we are here to make that happen.

Health & Wellbeing;

We nurture an environment where we can all feel we belong, where we are free to be ourselves, and respected;

o We have activities to support us all as individuals - Physical, mental, financial, and social through our Employee Assistance Programme and Wisdom APP

o We are a Menopause Friendly Employer

o Qualified Mental Health First-Aiders

o Free use of workout & pool facilities

Reward & Recognition;

o Access to IHG's Worldwide 'Employee Rate' and 'Friends & Family' discount schemes, offering you generous hotel and food & beverage discounts at thousands of our global properties. What a way to travel!

o We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.

o Get recognised through living our values, with our Monthly Hero Awards and end of year CIH Annual Hero Awards and Awards Ceremony. And, through IHG Impact Awards program and external Awards opportunities.

o We also give bonuses for successful referrals and we reward Long Service with annual leave increase and financial rewards.

Full uniform provided (If your job role requires it)

Complimentary On-Site Parking

What we need from you!

Strong leadership and ability to motivate a team Be supportive and approachable To be positive and proactive Excellent communication skills. A passion for delivering excellent customer service Computer literate

Main duties and responsibilities include:

Support the Open Lobby Manager in achieving all brand standards & company metrics and objectives Leading great Guest Service throughout your day - Assisting with guest requests and dealing with complaints to ensure guest satisfaction Ensuring a smooth check in and out experience for all our guests Ensuring all repeat guests receive recognition & appreciation inline with IHG Brand Standards Ensuring the smooth daily operation of all the Open Lobby Areas, including, Restaurant, Bar, Conference, Events and Reception Supporting the effectiveness of forecasting and budgeting through rostering and timesheets Driving the Training and development of our Guest Service Assistants to ensure they Support in nurturing & growing new talent Ensure collaboration between all departments. Building strong relationships with all the hotel team Supporting your leaders through the talent acquisitions process Managing and overseeing Absence Management within the Open Lobby department Upholding food hygiene standards within Food and Beverage areas To carry out Duty Manager duties Assisting with performance management of all Guest Service Assistants Ensuring that we capture all walk in/ telephone reservations ensuring maximum occupancy for the hotel Plan and prepare a detailed hand over for the next shift Work in line with the premises licence to serve guests beverages in our bar areas Ensuring the comfort, safety & security of all our guests always Support in guaranteeing that we are compliant with all legal health and safety requirements

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job role.

Job Types: Full-time, Permanent

Pay: 27,768.00 per year

Benefits:

Company events Employee discount Employee mentoring programme Free parking Gym membership Health & wellbeing programme On-site gym Paid volunteer time Referral programme
Work Location: In person

Reference ID: F&B - GSS