Job Description

Job Ref:

BRI1080

Branch:

Mercure Haydock

Location:

Mercure Haydock, Saint Helens

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Shift pattern:

0600-1400

Hours per week:

20

Posted date:

21/04/2025

Closing date:

23/05/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are seeking a personable and skilled FB to join our team. As a FB operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

Objectives of this role

Act as the face of the hotel,engaging with guests while providing exceptional service

What You'll Do:

Welcome and engage with guests to ensure a top-tier dining experience. Take and serve food and beverage orders with efficiency and professionalism. Maintain cleanliness and organization in all service areas. Process payments accurately and follow cash-handling procedures. Assist with banquet events, conferences, and catering services. Uphold food safety and hygiene regulations at all times. Handle guest inquiries and concerns promptly and professionally. Collaborate with kitchen and bar staff for seamless service operations. Recommend menu items and upsell food and beverage offerings.

What We're Looking For:

Previous experience in food and beverage service (preferred but not required). Excellent communication and customer service skills. Ability to multitask and work efficiently under pressure. Knowledge of food safety and hygiene regulations. Professional appearance and positive attitude. Flexibility to work shifts, weekends, and holidays.

Responsibilities

Interact with guests, taking orders and answering any questions about the FB menu Maintain cleanliness of the bar area, including cleaning glasses and equipment Ensure compliance with all food and beverage regulations Upsell drink specials and hotel packages when appropriate Communicate effectively with hotel staff to ensure seamless guest experiences Track and manage bar inventory and supplies Handle guest concerns and complaints professionally

Skills and qualifications

Strong verbal communication and interpersonal skills Exceptional customer service abilities Knowledge of various types of drinks and beverages Ability to multitask and remain organized in a fast-paced environment Problem-solving mindset with the ability to handle high-pressure situations Ability to work well within a team

Preferred qualifications

Prior experience in FB or hospitality Flexible availability, including weekends and holidays

Join the Team at Mercure Haydock Hotel

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Are you looking for a rewarding career in a picturesque and dynamic setting? Mercure Haydock Hotel, a beautiful 4-star hotel set in a traditional Georgian mansion-style building, offers a fantastic opportunity to grow in the hospitality industry. Surrounded by beautifully landscaped grounds and located conveniently between Manchester and Liverpool, our hotel provides a welcoming environment for both guests and staff.



Whether you're interested in working in guest services, event coordination, or hospitality management, Mercure Haydock Hotel offers various roles across departments where you can develop and expand your career. With 13 meeting rooms and a venue perfect for weddings and events, there are plenty of opportunities to be part of something special.


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Why Work with Us?

Stunning Location

: Work in a charming hotel set within beautiful grounds, just a mile away from Haydock Racecourse, providing a tranquil yet lively atmosphere.

Diverse Opportunities

: With a variety of departments, including food and beverage, event planning, and guest services, Mercure Haydock Hotel offers the chance to explore different roles and develop your skills.

Dynamic Environment

: Our hotel caters to both business and leisure guests, providing a fast-paced yet supportive work environment.

Join a Team of Professionals

: We pride ourselves on having a friendly, welcoming team who are dedicated to delivering excellent service to our guests.
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Join Us

If you're passionate about delivering exceptional guest experiences and want to be part of a supportive and professional team, we'd love to hear from you. Whether you're just starting out in hospitality or looking to take the next step in your career, Mercure Haydock Hotel provides the ideal environment to grow and succeed.