Job Description

Job Ref:

CRI4275

Branch:

Crieff Hydro

Location:

Crieff Hydro, Crieff

Salary/Benefits:

Up to 35,000 PA DOE plus a share of tips (approximately 2.5k PA) and excellent manager benefits

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Between the hours of 7am and 11pm dependent on business and individual needs

Hours per week:

45

Posted date:

28/04/2025

Closing date:

30/05/2025

Food Beverage Operations Manager

Location:

Crieff Hydro Family of Hotels

Reports To:

Head of Food Beverage

Salary:

Up to 35,000 PA, based on experience

Job Overview

We are seeking a highly motivated and hands-on

Food Beverage Operations Manager

to support in overseeing the service standards and operational excellence of all restaurants and bars within our hotel. This role is critical in ensuring exceptional guest experiences by actively working on the floor, mentoring managers, and implementing best practices. The successful candidate will be a strong leader with a passion for hospitality, a keen eye for detail, and the ability to drive continuous improvement.

Key Responsibilities

Operational Excellence


Lead by example, actively working in all outlets to assess and improve service delivery. Ensure consistency in food and beverage quality, presentation, and service standards. Identify operational challenges and implement solutions to enhance efficiency and guest satisfaction. Monitor and analyse guest feedback, implementing action plans for improvement. Work closely with the culinary team to ensure seamless coordination between front-of-house and back-of-house operations.

Team Development Training


Provide hands-on coaching and mentorship to restaurant managers, venue managers and bars manager, helping them develop strong leadership and service skills. Design and deliver structured training programs to enhance service excellence, upselling techniques, and guest engagement. Foster a culture of accountability, teamwork, and continuous learning. Conduct regular performance reviews and set clear development goals for managers and supervisors.

Financial Strategic Management


Support managers in optimizing labour costs, inventory control, and operational budgets. Assist in driving revenue through upselling initiatives, menu engineering, and special promotions. Work closely with the marketing team to enhance guest experiences through events and seasonal offerings. Ensure compliance with all health and safety regulations, licensing laws, and hotel brand standards.

Candidate Profile

Experience Skills


Minimum

5+ years

of food and beverage management experience in a 4 hotel or high-end restaurant setting.
Strong leadership skills with a proven track record of mentoring and developing teams. Hands-on operational experience in both restaurant and bar environments. Excellent knowledge of service standards, guest relations, and hospitality best practices. Financial acumen, including experience with budgeting, forecasting, and cost control. Ability to work under pressure in a fast-paced, dynamic environment. Strong communication and interpersonal skills, with a natural ability to inspire and motivate. Must be able to work evenings and weekends to suit the business needs.

Qualifications


Degree or diploma in Hospitality Management or a related field (preferred). Food Safety Hygiene Certification (preferred). Sommelier or beverage certification (a plus but not essential).

Why Join Us?

A Friendly Supportive Team

- Work in a

fun, welcoming environment

where team spirit and well-being are a priority.

Grow with Us

- We invest in our people. Whether you're looking to

develop new skills

or take the

next step in your career

, we'll support you every step of the way.

Career Progression

- With multiple hotels, departments, and roles, you'll have plenty of opportunities to

grow and explore new career paths

.

Leadership Development

- Get access to our

Be A Leader programme

and develop the skills to take your career further.

Exclusive Discounts

- Enjoy

free leisure membership for you and a partner

,

30% off retail, 50% of food and drinks

, plus great savings on hotel activities.

Team Rate Hotel Stays

- Take time to recharge with

discounted stays

at all of our hotels from just

30 per night

- where will you explore next?

Refer a friend initiative

- earn a bonus up to 250-500 for each successful team member or manager you recommend to us.

Guest mention incentive

- earn an extra 5 for each guest review which positively mentions you.

Live-in Accommodation

- On-site housing is available, with

bills included

, making your move stress-free.

Free Meals on Shift

- Stay fuelled and focused with

delicious staff meals

while you work.

Wellbeing Support

- Access

24/7 confidential support

via the

Penninsula Employee Assistance Programme

, covering mental health, financial advice, and more.

Team Events Annual Staff Party

- We love to celebrate our people! Enjoy team events throughout the year and a

legendary annual staff party

.

Careers at the Crieff Hydro Family of Hotels

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If you are a passionate and results-driven Food Beverage professional looking to take your career to the next level, we would love to hear from you!