Job Description

Food and Beverage AssistantHastings Hotels is a family owned, luxury hotel group based in Northern Ireland.We value our people. It\'s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusiveUnder the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings HotelsThe successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.Hours vary to cover breakfast, lunch, dinner and evening functions.The salary for this full-time position is \xc2\xa321,294.00 per annum.We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click .The company reserves the right to apply enhanced short-listing criteria.To find out more about Hastings Hotels and what our company offers please visitHastings Hotels is an Equal Opportunities Employer.About the roleTo be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.To ensure all cash, charges, floats and till procedures are carried out correctlyGreeting guests and responding to their queriesTo ensure all equipment and materials are used in the correct manner and any problems are reported immediatelyTo always maintain the security of stock areas, immediately reporting any breaches.To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.To comply with all health, safety and hygiene policies and procedures.Any other duties as required by management.About YouWe would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.About the companyOur vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.Required Criteria

• Good Command of English Language
• Right to Work in the United Kingdom
• Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
• Must have excellent communication and basic numeracy skills
• Must have a professional appearance

• Previous experience serving food and beverages

• Bar Service
• Exceptional Customer Service Skills
• Responding to Customer Needs
• Exceeding Customer Expectations

Hastings Hotels