Job Description

The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges.Description of DutiesInstruction

• Perform new member inductions and explain and demonstrate the need for correct training and technique purposes
• Follow operational procedures in the use of the equipment to provide fitness programmes for members
• Perform basic fitness tests on members to give advice and feedback regarding health and fitness status
• Prepare personal exercise plans for members that assist them achieve their health and fitness goals
• Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness
• Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers

Customer Relations

• Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users
• Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times
• Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption
• Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable
• Deal with customer comments to ensure high levels of customer satisfaction at all times

Other

• Promote and be part of a continuous improvement culture set within a student centred environment
• Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction
• Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures
• Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events
• Assist with the delivery of departmental and university wide events, for example, Freshers Week, Open Days, Dumyat Hill Race and Campus 5k
• Embed the Universitys core values of excellence, openness and ambition
• Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times
• Ensure that all University policies and procedures are adhered to
• Carry out any other duties, which are appropriate to the post as may be reasonably requested

Essential CriteriaQualifications/Education

• NVQ Level II or equivalent award in fitness instructing (Gym) or equivalent recognised by the Registry of Exercise Professionals (REPS) and Skills Active
• Willing to undertake relevant training, as required for the role
• First Aid Qualification

Experience

• Good Working knowledge of Health & Fitness including the delivery of induction systems, fitness testing and personal exercise programmes

Knowledge

• Knowledge of basic maintenance of health and fitness equipment
• Opening and closing procedures
• Understanding of Health & Safety Legislation

Skills and Attributes

• Must have the ability to lead and motivate others
• Work well as a team player
• Excellent interpersonal skills
• Demonstrable organisation and planning skills
• Excellent verbal and written communication skills
• Committed to a high quality service delivery

Other

• Required to cover operational hours as necessary
• Willingness to support the wider Sports Development Service team
• A positive and energetic outlook
• Ability of act corporately

Desirable CriteriaQualifications/Education

• Relevant qualification to teach group fitness classes
• NVQ Level III Advanced Instructor or Personal Trainer Award recognised by the Registry of Exercise Professionals (REPS) and Skills Active

Experience

• Experience of working and operating within a busy large-scale fitness complex
• Practical teaching experience in a range of group activity classes

Knowledge

• Knowledge of University Sport & Fitness
• Experience of generation of sales and retention within the fitness sector

Skills and Attributes

• Actively involved in sport and fitness
• Interest in University Sport

Additional InformationFull Time
Open endedThe closing date for applications is midnight on Sunday 09 March 2025.
Interviews are expected to take place on Friday 21 March 2025.There is an expectation that work will be undertaken in the UK.This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.The University has implemented the pay uplift for 2024/25 as confirmed by the Universities and Colleges Employers Association (UCEA). This is being implemented in two stages - the first stage was effective from the 1 August 2024 and is reflected in the advertised salary, the second stage is effective from 1 March 2025 therefore salaries will increase in accordance with agreed rates.The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.About UsAs Scotlands University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of xe2x80x98education with a purpose. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.2023/24 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the worlds biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.The UniversityThe University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe addressing real issues, providing solutions, and helping to shape society.The University has 18,500+ students globally and employs 1,800 staff, with more than 140 nationalities represented on our scenic central Scotland campus. Our campus environment is ranked first in the UK and top three in the world, and our sports facilities rank first in the UK and top five in the world (International Student Barometer 2022, wave two), reflecting our long-standing designation as Scotlands University for Sporting Excellence.We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).Alongside partners, the University spearheads the 3214 million Stirling and Clackmannanshire City Region Deal which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotlands International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.

University of Stirling