Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.Sector: Public Sector, Government roleRole: Fines Officer - initially until September 2025, with the chance of an extensionLocation: Birmingham, B4 6QAHours & Pay: Full Time, Monday to Friday - xc2xa312.21 per hour, rising to xc2xa312.53 at week 12.During the first few weeks, you will be fully onsite. Once trained the role will be Hybrid. At the moment the team does 1 week in the office then one week from home.Responsibilities:Taking calls, and dealing with challenging queries
Dealing with admin processes including correspondence, write offs, reports and checks
Reviewing accounts
Managing fines enforcement cases
General enforcement work
Use of in house databasesPerson Specification:Previous administration experience
Customer service experienceIn house training will be provided.If successful, you will need to provide three years of referencing information as well as consent for Brook Street to conduct a disclosure check (standard DBS).If this role matches your skill set and you are interested, please apply online today!Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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