Job Description

Fines Coordinator

12 months Fixed Term Contract

About the role

As a Fines Coordinator you will be joining the experienced team in the West Swindon office of Arval UK. You\xe2\x80\x99ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire.

By exceeding customer expectations through delivery of a quality service, this continues to promote our brand values and embraces customer centricity, processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.

Communication will be varied, from answering emails to calling suppliers and debt collectors. You\xe2\x80\x99ll be focused on delivering excellent customer service with a proactive approach to managing the workload.

What\xe2\x80\x99s in it for you?

Fines Coordinator role receives a benefits package at Pay Zone level A2 - This includes a basic salary of \xc2\xa320,547 and a bonus of up to \xc2\xa31100.

You will also enjoy the outstanding benefits including;

\xc2\xb7 Private Healthcare (AXA PPP)

\xc2\xb7 Life Assurance

\xc2\xb7 Company Pension scheme

\xc2\xb7 A range of personal flexible benefits

\xc2\xb7 25 days holiday, your birthday off plus bank holidays

\xc2\xb7 Free Parking

\xc2\xb7 Free Gym onsite

\xc2\xb7 Access to great discounts on our products and services

\xc2\xb7 To celebrate your 1st year you can enjoy a \xc2\xbd holiday or a \xc2\xa375 Love2Shop voucher

\xc2\xb7 Paid eye tests and \xc2\xa350 towards your lenses

\xc2\xb7 Volunteering days

\xc2\xb7 Charity Fundraising

Qualifications

About you

We\xe2\x80\x99re looking for someone with exceptional attention to detail. Keying data accurately will be a top priority for you.

You\xe2\x80\x99ll be able to multitask in this fast paced and varied role. Once trained you\xe2\x80\x99ll be problem solving and handling complex cases to ensure our customers get continuity of care and support.

Although we have robust processes in place we are open to hearing your ideas! We are always looking to improve our offering and process so are interested in attracting someone who has experience of process analysis and improvement

Key Skills required:

\xc2\xb7 Confident communicator (verbal & written)

\xc2\xb7 Attention to detail

\xc2\xb7 Good on the phones

\xc2\xb7 Delivering good customer service

About us

We are Europe\xe2\x80\x99s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here:

We truly believe all our Journey Makers help us shape our story \xe2\x80\x93 and make history in the process. Come, join our family, and be part of it too.

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age \xe2\x80\x93 or any other category you can think of, and we have a strong \xe2\x80\x9cspeak up\xe2\x80\x9d culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here\xe2\x80\x99s a recent video we put together that shows life at Arval:

Application process

Following application, you will contacted by our of our internal recruitment professionals.

Arval: For the many journeys in life

BNP Paribas