Job Description

Financial Inclusion Associate

Newcastle upon Tyne or Durham

Permanent, Full Time (37.5 hpw), 2 days in the office per week

Salary of \xc2\xa321,314 plus brilliant benefits including Health Cash Plan

Home, a place where you belong

We have a brilliant job opportunity for you to join our awesome team as our Financial Inclusion Associate.

We support our customers nationally by telephone. We maximise their income through Benefit Checks and Budgeting and help them to be more financially confident. The cost-of-living increase has had an impact on our customers\xe2\x80\x99 money, and we are here to help them manage the extra costs.

Typical day as our Financial Inclusion Associate

• Engaging customers over the phone, offering them tailored advice to enhance their financial stability through supportive conversations
• Analyse and assist in maximizing customers income, guiding them through benefit checks and practical budgeting strategies.
• Work hand-in-hand with the housing management team, liaising with both internal and external stakeholders to support customers in sustaining their tenancies.
• Leading on vital campaigns, proactively reaching out to customers experiencing changing circumstances or identified needs, making a tangible positive impact.

Fancy going home each day knowing that you have helped change our customers lives for the better? You\xe2\x80\x99ll do that here, working for a top 10 Great Place to Work in the UK employer!

You bring

• Strong Customer Service skills having worked in a customer focused environment before and are confident and comfortable working and building relationships on the phone.
• An understanding of welfare benefits and are up to date on recent issues, and are an advocate on welfare rights.
• You have the ability to talk to others, have difficult conversations and deliver messages in positive ways. You\xe2\x80\x99re able to stay calm. As money is a very personal subject, it can be emotive.
• The ability to lead our campaign work, so you will be responsible for proactive contact with customers whose circumstances may be changing or where there is likely an identified need. You thrive in teamwork, collaborating smoothly with stakeholders to benefit customers.
• A knack for problem-solving, swiftly devising solutions to enhance financial well-being, using your natural ability to connect with people from all walks of life to foster their confidence in managing finances.
• You are technologically savvy (or at the very least not a technophobe!)

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You\xe2\x80\x99ll join our team, who come from different walks of life and are here to support you as you make yourself at Home! We are a really great team network and rapport, that we are sure you\xe2\x80\x99ll value as much as we do.

Job details

• This is a hybrid role and in an average week, you\xe2\x80\x99ll spend 2 days working from our offices in Newcastle upon Tyne or Durham.
• You will work from home the rest of the time.
• And no matter where your office base, you\xe2\x80\x99ll travel to meet the team on occasion plus we catch up each day
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• You\xe2\x80\x99ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !

What\xe2\x80\x99s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from \xc2\xa31140 per annum. We\xe2\x80\x99ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you\xe2\x80\x99re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that\xe2\x80\x99s why we\xe2\x80\x99re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our , us and for . Sometimes we close a job early, so don\xe2\x80\x99t delay or you might miss out. Finally, do let us know if there\xe2\x80\x99s anything we can do, to help you shine in our process at

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