Job Description

About Eversheds Sutherland

Eversheds Sutherland represents the combination of two firms with a shared culture, values and commitment to client service excellence. We are each known for our commercial awareness and industry knowledge and for providing innovative and tailored solutions for every client.

As a full service law practice, we act for the public and private sector across the UK, Europe, Middle East, Africa, Asia and the US providing legal advice to clients across the Company Commercial, Employment, Labour & Pensions, Litigation and Dispute Management, and Real Estate practices.

With 74 offices across 35 countries worldwide, we have become one of the largest law practices in the world and a great place to work and develop your career.

The Role

You would be joining a team providing world class financial services to our business. You\'ll be someone who wants to be the best at what they do; who can handle pressure and enjoys making decisions that will have a real impact on our business. Our firm is all about teamwork and you would be a crucial part of that team - you\'ll find the work stimulating, the atmosphere dynamic and the results highly satisfying.

We are looking for Service Analyst to join our team. This is a key role within the Finance Service Team and has responsibility for handling queries for the business efficiently and in line with set service levels.

Key responsibilities

• Dealing with internal and external queries via the telephone and via Zendesk
• Resolving queries at first point of contact
• Working with wider Finance operations team and systems to resolve Zendesk queries
• Dealing with internal stakeholders & working as part of a team to escalate queries
• Recording & monitoring accurate data within finance service desk

Skills and Experience

• Excellent attention to detail, accuracy, written and verbal communication skills.
• Good numeracy skills are essential
• Knowledge of finance or accountancy qualifications and vocabulary is desirable but not necessary
• Ability to work independently and with others as part of a team along with remaining calm and professional at times of increased workload and pressure.
• Excellent IT skills across the MS suite of programmes and willingness to learn new computer packages, software and document management systems.

Diversity and Inclusion

At Eversheds Sutherland, we recognise that having diverse talent across our business brings many benefits, and we are committed to accessing a wide range of views and thinking in all that we do. A culture of inclusion, where each person feels able to be their true self at work and reach their full potential is key. We recognise that bringing together the perspectives of individuals of all backgrounds, life experiences, preferences and beliefs is critical if we are to serve our global client base, people and communities as a leading global legal practice.

Should you require any reasonable adjustments to enable participation in the recruitment process, please contact us so that we can discuss how best to assist.

We are open to considering flexible working options for our vacancies. Whilst we are not able to offer flexible working across all of our roles, many of our people work flexibly in some way, and we would encourage you to talk to us about this during the hiring process if you would like to explore further.

We are a LGBT+ inclusive employer and are Stonewall Corporate Champions.

In addition to training, a competitive benefits package is offered, including: 26 days annual leave; flexible holiday scheme; subsidised canteen on Eversheds Sutherland sites; subsidised corporate gym membership; pension; and life assurance.

Job description

\xc2\xa9 Eversheds Sutherland 2022. All rights reserved. Eversheds Sutherland (International) LLP is a limited liability partnership, registered in England Wales, under registration number OC304065, registered office One Wood Street, London EC2V 7WS and is authorised and regulated by the Solicitors Regulation Authority. A list of the members\' names, together with those who are non-members, but are designated as partners is available for inspection at the above office, together with details of their professional qualifications.

Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.

Eversheds Sutherland