Job Description

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• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide PC hardware, Software (Operating system and applications), VPN, Mobility, password reset, O365 support, etc to Executives.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.
• Provide onsite touch support for IT devices at customer sites as required, including support for visiting senior executives.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.
• Log incident tickets in ServiceNow for any assistance rendered to the Execs or the Exec\xe2\x80\x99s Assistants.
• Work on other Incident tickets related to O365 issues (Outlook, Teams, SharePoint, OneDrive)
• Available on-call after hours and weekends to support the Exec\xe2\x80\x99s.
• Ready to travel to other locations within London, on need basis, to provide technical support

• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of company products in Customer base.

• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms
• Familiar with O365 concepts
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.
• Good teamwork with peers and company personnel.
• Demonstrate consistent, acceptable performance of all business fundamentals.
• Knowledge of portfolio of services.
• Basic knowledge of change management process and tools available.
• Schedule and participate in on-site account support meetings both internal and external .

DXC Technology