Job Description

Making a difference. That\'s what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own.

AGCO (NYSE: AGCO) is a global leader in the design, manufacture, and distribution of agricultural solutions. Our portfolio of international brands, including Fendt\xc2\xae, GSI\xc2\xae, Massey Ferguson\xc2\xae and Valtra\xc2\xae, provides smart and effective agricultural solutions to farmers around the world \xe2\x80\x93 including a full line of tractors, combine harvesters, hay and forage equipment, seeding and tillage implements, grain handling, seed processing and animal protein production systems. With global sales of approximately USD 12.7 billion in 2022, AGCO\xe2\x80\x99s international team of over 24,000 employees work together to deliver high-tech solutions for farmers feeding the world. Join us as we bring agriculture into the future.

Field Technical Manager (Fendt Tractors)

Remote Working \xe2\x80\x93 Central East & South England

Job Summary

This role is dedicated to promoting the highest level of customer satisfaction through hands on technical support to our Fendt Tractors, Tracked Tractors and Cargo Handler dealers, establishing a market-oriented and continuous product argumentation across all channels. This role includes a \xe2\x80\x98Job Allocated\xe2\x80\x99 company car.

Key Responsibilities:

• Provide hands on product technical support on Fendt tractors for the area of competence as required.
• Problem investigation through field visits with the use of our diagnostic tools
• Promoting customer satisfaction and customer loyalty
• Assist in end of machine inspections
• Prepare concise field technical reports for all visits made
• Assist with the coordination of field campaigns / repair programs ensuring that completion rates are achieved in line with company objectives.
• To ensure that all AGCO core or branded products are supported technically with superior customer service.
• To support the training activities for the dealer network.
• To provide field/office based technical support including Technology / Guidance systems as part of the core Technical Help Desk (THD)
• To take an active part in the THD support group whilst territory based (telephone and Salesforce responsibilities)
• To assist and monitor technical issue resolution provided by the dealer network.

Experience & Qualifications:

• A good technical knowledge of Agricultural Machinery. Including Engines, Electrics and Hydraulics
• Comprehensive understanding of the operation of Agricultural Machinery
• A good knowledge and operation of Technology / Guidance systems would be required
• Ability to apply engineering principles to resolve problems on Agricultural Machinery
• Ability to communicate at all levels \xe2\x80\x93 confident and assertive
• Good technical aptitude and willingness to take a hands-on approach/competent in using diagnostic tools
• Excellent presentation and coaching skills
• Good computer and administration skills
• A full clean European driving license
• Agricultural background with good technical & working knowledge of tractors

We offer the following benefits:

• Basic salary: \xc2\xa3competitive
• A company performance / Individual performance related bonus (7%)
• Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
• Life assurance and critical illness cover for Pension members
• 26 days holidays + statutory holidays
• Holiday trading
• Confidential Employee Assistance Programme for employees and their immediate family
• On-site parking
• On-site restaurant
• Job Allocated Car

Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

AGCO