Job Description

Field Service Ops Controller - London South

Be part of something bigger -- drive your career forward with Volvo Trucks!

Salary 25+ per hour

Monday to Friday - 0700hrs to 1530hrs (1/2 hour unpaid lunch) = 40 hrs per week

What we are looking for

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Previous experience of managing a team and/or stakeholders Preferred City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology Experience of working within the motor vehicle industry, preferably a technical background from working within a commercial workshop. Full knowledge of VOSA requirements and MOT testers manual Knowledge of workshop KPIs

Additional important requirements:

Knowledge of Microsoft Outlook, PowerPoint & Excel. An understanding of Operators Licence Laws and Regulations. Presentation skills.

What we can offer you

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Competitive salary + overtime 25 days holiday raising to 30 days + bank holidays Generous pension plan Healthcare plan with access to dental insurance Enhanced Paternity/maternity leave Volvo training and career development opportunities Supportive, professional working environment with a global brand Many discounts for yourself, family and friends including Theme days out, hotel/travel, gym memberships, High St Retailers, +++++++

What you will be doing

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As the leader of the whole

Field Service Engineering

function. The core role is to proactively manage the Volvo London off site service planning and service engineers in line with the GVS WPP process from "planning, through On Arrival" to "Invoice / Claim" closure and "Customer Follow-up".



You will oversee and ensure that all service, repair, campaign and other work identified is planned and allocated in accordance with both Manufacturer, VOSP and customer requirements, and that all work is completed to time and defined quality standards.



In support of vehicle repairs and service requirements. You will ensure the identification, planning and distribution of parts to the field based engineers so as to ensure JIT delivery processes that support the service and repair of customer vehicles. This is to include (with the support of your technicians) the management of impressed van stocks required by the field service engineers to support day to day service requirements.



You will ensure that all staff comply with the need return all paperwork within agreed timescales and to the correct standards. Whilst managing customer expectations. Job profitability and mobile technician productivity targets will be a daily focus to ensure that the work arising and subsequent GP and profitability is optimised.



You will be fully customer focused with an appreciation of your customers businesses, the environment in which they operate and the direct impact we can have on their business. To this end you will be expected to manage planning routines and communications that maximises vehicle availability and minimises operator VOR days.



You will be expected to develop this new role and make it your own, lead by example and have fun



We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.



Applying to this job offers you the opportunity to join

Volvo Group

. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.



At

Volvo Trucks

you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.