Job Description

Ready to make your mark in with a brand that\'s served the NHS and Blue light services for their critical communications for over 75 years?

This is a great opportunity to join a long-standing innovator with a great retention rate and fantastic customer base.

Join our team of hard-working Engineers working on critical communication systems for the likes of the Police, Fire Service, NHS and RNLI.

Role Info:

Field Service Engineer
Field-Based \xe2\x80\x93 South West London / Surrounding Areas Good Motorway links
\xc2\xa327,000 + Enhanced On-Call Rate
Plus Benefits
Reporting To: Engineer Manager

Product / Service: Critical Communication Technology Product & Messaging Apps
Company Industry: Telecommunications, Internet of Things (IoT), SaaS, IaaS
Clients include: National Health Service (NHS). Private Healthcare. UK & Republic of Ireland
Fire & Rescue Services. Royal National Lifeboat Institution (RNLI)

Your Skills: Excellent Technical and Interpersonal Skills, Experience with Basic Hand, Power, and Diagnostic Tools, and great Organisational Skills

Who we are:

We provide customers with critical communications technologies. These include secure messaging and personal security solutions that combine professional services with tailored software, creating a truly cohesive communication platform. Our technologies are predominantly used by the NHS and the Emergency services.

We have a 75% market share of private and acute hospitals and work with 85% of Fire stations across the UK & NI.

The Field Customer Service Engineer Role:

As a Field Service Engineer, you will travel to our customers\' locations, remotely accessing equipment, and performing routine maintenance. You will be installing and testing our solutions and providing customers with instructions on the proper usage of the product.

You will be responsible for assisting in the design of new systems, organising and carrying out survey works and associated reports and any other pre or post sales support as required.

An important element of the role is providing on-call support that is required to support our customers 24/7 and is remunerated by way of a retainer and hourly rates at time +50% for call outs (current rota is 1 week on call in 3).

About You:

+ You\'ll have excellent technical and interpersonal skills, and be able to converse well with customers and other engineers.
+ Experience with basic hand, power, and diagnostic tools
+ Physically fit to lift test equipment safely
+ You\'ll be able to solve problems and think through alternative solutions.
+ You\'ll be self motivated, with the ability to work within a team to influence and motivate goals and objectives.
+ You\'ll be calm and effective under pressure who is able to manage time and priorities.
+ Excellent organisational skills and the ability to produce high level reports for works undertaken is essential.

Benefits:

+ Pension scheme
+ 25 days holiday
+ On Call Payments

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Telecoms Engineer, Junior ICT Technician, Field IT & Communications Engineer, ICT Engineer, VOIP, Networking, Telco, VOIP, ICT Support, Telecommunications Support, IT Support, ICT Support.

Application notice\xe2\x80\xa6 We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Recruitment Revolution