Job Description

We currently have a great opportunity for an ambitious career-minded individual to join our London Waste Networks Division as a Field Planning Specialist.



In this role you will be responsible for developing and planning the 'customer journey' from the time an issue has been identified through to resolution. As well as establishing and maintaining strong relationships with the Field teams and adopt a highly collaborative approach to resolving problem jobs. As well as dealing with pollution and Flooding.



This role will specifically look at effective field planning and enabling of the various stages to completion of incoming new customer cases and develop plans and work very closely with our contractors to ensure that the right equipment, people, and resources are in place to ensure excellent customer service in a timely manner.

Base Location:

Hybrid - Crossness (STW) - SE2 9AQ.

Working Pattern:

36 Hours per week, Monday-Friday.

What you'll be doing as the Field Planning Specialist

Delivering operational and customer performance through excellent liaison with our customers and key stakeholders, such as the Local Authorities. Engage with contractors, customers, councils, and wider stakeholders to help work get delivered in a timely manner with minimal disruption. Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge. Ensure our policies are adhered to by following; Stringent H&S standards, compliance with Regulatory requirements and delivering great customer service and regular health& safety inspections.

Due to the nature of this role, there will be an opportunity to occasionally work from home.

What should you bring to the role?

Have excellent leadership experience in a performance-driven environment. Ability to think strategically with effective commercial acumen. You have an uncompromising approach to Health, Safety and Wellbeing. Ability to promote customer service as the number one priority. Possess strong communication skills and be resilient and tenacious in a challenging environment. Can deliver against stretching operational targets. Must hold a full UK driving licence.

What's in it for you?

Competitive salary paying up to 40,000 per annum depending on your level of experience. Car allowance. Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays) Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments - Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.