Job Description

Opportunity ID

552

Location

IWM Duxford

Salary

12.60 per hour, plus 12.1% in respect of annual leave entitlement

Hours

On a casual basis

Department

Retail, Admissions, Publishing & Brand Licensing

Position type

Fee Paid

Job Summary

IWM Duxford hosts two of the biggest Air Shows in the UK in June and September, and several smaller flying events throughout the year from May to October. IWM is one of the world's leading authorities on conflict and its impact on people's lives - from 1914 through to the present day and beyond. Our Air Shows and flying events are a vital part of this, as well as generating income for Duxford and our other four branches.



As the public face of our Air Shows you'll be the first point of contact for our Air Show visitors, you'll offer a warm, friendly welcome, and scan their tickets with a high level of professionalism. You'll also be able to help the customer with any queries and have excellent communication skills.

About the Role

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The Retail & Admissionsdepartment at IWM Duxford is passionate about delivering an amazing customer service experience. We are looking for people with a professional and outgoing manner to join our team on Airshow and Event days (mainly weekends) to help us deliver this experience to our visitors.


The role of a Fee Paid Casual Air Show Admissions Assistant, as part of the Retail and Admissions team, is to accurately check and scan tickets for Air Show visitors, ensuring that visitors have the correct and valid ticket for the event (and/or day). They may also be asked to help on merchandise redemption; an area that exchanges pre-purchased tickets for products.


Being a member of the front-line staff and representing the IWM brand, it is essential that all Fee Paid Casual Air Show Admissions Assistant are polite and friendly towards visitors at all times and able to demonstrate good customer care skills.

For a full list of duties and the person specification (which your application will be marked against) please view the .

Closing date for applications

May 15th 2025, 11:55 PM

Interview Details

Interviews for this post are planned for the 17th and 22nd May.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:



A basic check, which shows unspent convictions and conditional cautions.


Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities.




We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.




Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.




At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.



We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.