Job Description

REQ ID: 117929
JOB TITLE: Feature Engineer
SALARY: \xc2\xa333,064 - \xc2\xa337,000 (DOE)
POSTING END DATE: 18/08/2023
LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

As Feature Engineer, you would be responsible for the development and delivery of the end-to-end diagnosis and repair process and technician experience for a specific feature(s) or systems. Make sure that the end-to-end diagnosis and repair plans are agreed and enable a fast and effective vehicle diagnosis and repair with a technician focused approach for retailer technicians. You will also be key stakeholder for the overall service strategy and be the voice of Service, Diagnosis and Repair (SDR) in commodity strategy reviews (CSR) and Bill of Design (BOD) reviews within Product Engineering.

WHAT TO EXPECT

• Lead the development and publishing of the end-to-end diagnosis and repair plans and information within TOPIx.
• Provide input into the SDR discussions across the wider technical service, customer service and parts teams within commercial.
• Establish support plans for the delivery of the end-to-end diagnosis and repair plans to the appropriate program milestones (typically TT and Job#1).
• Act as the service contact at various engineering escalation meetings for issue resolution and diagnostic status updates.
• Works with PE on new vehicle features/systems. Make sure PE understand the repair and diagnostic standards/ requirements that enable the new feature/system to be diagnosed efficiently in the retailer.
• Review e.g. Failure Mode Effect Analysis (FMEA) Fault Tree Analysis (FTA), Service Bill of Material (SBOM) to confirm full end to end diagnosis and repair plans are correct and aligned. Develop close working relationships with PE teams for future on-board/off-board diagnostic capability.
• Lead validation and identify process improvements on current published procedures for diagnosis or software issues.
• Progress the creation of service standards and requirements for service for a given unit(s).
• Provide input to complex customer cases using diagnostic specialised skills to interpret data and improve the overall technician experience and Right First Time (RFT) repair.
• Liaise with Customer Service Quality (CSQ) team to create technical fixes for vehicle concerns by being the single point of contact for support issues within the SDR feature team for your feature(s).
• Assist the development and provide feedback on Part II specifications and FTAs (i.e. Attendance of PE workshops, supplier reviews, sign-offs events). Develop or revise service standards to make sure feedback and lessons are learnt for future vehicle programs.

WHAT YOU\'LL NEED

• Proven track record of delivery of Customer focused approach to technical issue resolution
• Academic degree within engineering or equivalent experience
• Experience in reviewing and interpreting complex situations to develop a diagnosis and repair approach
• Ability to explain and push a strategy for diagnosis/repair to get stakeholder agreement
• Knowledge and experience in how to write and adapt diagnosis and repair information e.g. FMEA for vehicle feature(s), including using vehicle data to author diagnostic routines
• Whole vehicle knowledge, a good working knowledge of vehicles and vehicle systems and an understanding of the latest vehicle technologies
• Ability to author diagnostic applications in OTX format
• Understanding of franchised retailers, their needs and drivers
• Automotive serviceability knowledge
• UK Driving licence
• Knowledge of Microsoft office products (Word, Excel, Project and PowerPoint)

SO WHY US?

Bring all this to the home of premium innovation, and you\'ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

JLR is committed to equal opportunity for all.

#WEAREJLR

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

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