Job Description

The Lely Center Farm Management Support (FMS) Advisor:

• Works closely with Lely Center FMS colleagues, Service Technicians, Sales Advisor, Project Coordinator and Marketing Specialist.
• Interacts regularly with Cluster FMS department.

The Role: We are looking for an energetic person who can undertake the role of Farm Management Support to strengthen the team at Lely Center Holsworthy. The Lely Center FMS Advisor supports farmers throughout Devon & Cornwall in their transition from conventional milking to automatic milking and feeding. He or She is responsible for a correct start-up and advises current customers on how to optimise the farm management of their choice by using Lely solutions throughout the customer lifecycle. Applicant must have experience in farming, a good knowledge of cow health, cow behaviour and feeding as well as good communication skills. Key Responsibilities: Customer interaction & satisfaction \xc2\xb7 Provides before, during and after start-up guidance for robotic milking and/or feeding. Checks the settings in the farm management software before, during and after the start-up period, advises on desired settings and reports. Ensures a smooth transition period and provides the required training to the farmer and farm employees. \xc2\xb7 Candidate should expect to work within the field to support customers, or remotely, using TeamViewer or contact via the phone when providing support, solutions, or any troubleshooting queries. \xc2\xb7 Responsible for providing training to customers on current software use as well as sharing the use and knowledge of up-to-date changes and tools within the system from the Lely cluster to the Lely Center and our customers. \xc2\xb7 Sets goals, and based on those, defines and executes measures to achieve them and gives regular progress reports to the customer. Proactively builds long-term relationships with customers to help them optimise their business in the way they choose through a coaching and advisory role. \xc2\xb7 Participates and shares knowledge during online and in-person customer events and knowledge sessions with the support of the marketing and sales department. \xc2\xb7 Supplying content for our newsletter, testimonials, video clips, webinars, open days, shows, discussion group meetings and networking with third parties. Stakeholder management \xc2\xb7 Creates a network of external parties such as veterinarians, feed advisors and other industry partners. Promotes the Lely values to the outside world, provides training, shares information and maintains relationships with industry partners. Candidate Profile: \xc2\xb7 Building relationships \xc2\xb7 Knowledge of automatic milking, feeding, animal health \xc2\xb7 Extensive knowledge of dairy farming and Lely products \xc2\xb7 Commercial mind-set \xc2\xb7 Training skills \xc2\xb7 Empathy \xc2\xb7 Must possess a valid driver\xe2\x80\x99s license \xc2\xb7 Strong communication skills \xc2\xb7 Ability to problem solve is essential \xc2\xb7 Must be residing in the Devon or Cornwall area Salary: between \xc2\xa333,000 - \xc2\xa338,000 dependent on experience and will be discussed at interview. Closing date: 26th November 2023 To apply: Please email your CV with cover letter to Fiona McArdell, Center Development Manager: fmcardell@hol.lelycenter.com Job Types: Full-time, Permanent Salary: \xc2\xa333,000.00-\xc2\xa338,000.00 per year Benefits:

• Company car

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Holsworthy: reliably commute or plan to relocate before starting work (required)

Work Location: In person Application deadline: 26/11/2023
Reference ID: Farm Management Support