Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

The FM is directly accountable for the following typical activities:

• Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services
• Manages the FM budget for site including support for project works
• Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements
• Assures prompt response by other team members and selected contractors to exceed customer expectations at all times
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery
• Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business
• Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.
• Acts as go-to person in relation to all FM activities on sites ensuring potential roadblocks are identified and removed
• Supports emergency preparedness and crisis planning on a site by site basis
• Maintains the role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframe
• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Is the first point of contact relating to all building issues
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
• Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
• Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs
• Adds value in terms of delivery and innovation
• This role requires the FM to look after various sitesat different throughout the UK

Location:

Hybrid \xe2\x80\x93Birmingham, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle