Job Description

Reference No 29178
Job Title Facilities Manager - 9 Month FTC
Type Fixed Term Contract
Salary Range Competitive
Division Business Services
Sub Division Business Services
Department Facilities & Office (10000666)
Location 55 Baker Street

Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.

Established in 1896, Knight Frank now comprises a global network of over 400 offices.

We are currently seeing a Facilities Manager to join our London, Baker Street team on a 9 Month Fixed Term contract.

Responsibilities

• Monitoring the FM Helpdesk, ensuring calls are dealt with within the agreed SLAs.
• Undertake monthly contract meetings with M&E, cleaning service providers, managing and monitoring performance against contracted SLAs and KPIs. Carry out analysis of monthly reports taking appropriate action to ensure continuous improvement is achieved. Oversee/manage the spend on the contracts, ensuring value for money is achieved at all times
• Day to day operational management of the Paragon team in terms of post and courier services. Attend monthly contract meetings.
• Day to day operational management of the archiving contract, attending monthly contract meetings.
• To be part of the PM team reviewing the offsite Archiving Strategy.
• Management and development of direct reports, carrying out annual appraisals and objective setting. Ensure the team provide a 5-star FM service to the HQ.
• Management of the M&E engineer and cleaning manager, ensuring all statutory tests are carried out, documented and that records and reports are kept up to date.
• Statistics - Ensure weekly office attendance data is obtained and reporting on FM monthly stats.
• Assist with the annual FM budget forecasting, monitoring monthly spend against budgets.
• Project manage refurbishments/allocated works projects for the HQ, to include sourcing contractors, budget management and CDM management, whilst ensuring the works are completed to a high standard. Check RAMS/permits for work, liaising with Security re access permits and contractor building passes.
• Attend weekly meetings with the FOH and Catering managers to review forthcoming events and FM involvement.
• Arrange and chair a monthly meeting with the Building Management & Maintenance Team regarding building related issues, obtaining regular updates and progress reports on LL works. Follow up with meeting notes/actions. Attend quarterly tenants meeting, reporting back to the business as necessary.
• Attend H&S/Fire & Environmental and Security audits, actioning any non-compliances. Update the FM & Project Manager on progress and resolved tasks, ensuring compliance is achieved in a timely manner.
• Carry out weekly cleaning/fabric inspections, liaising with office managers as required to keep the office environment, clean and tidy, recording the inspection report and resulting actions on \'Teams\'.
• Ensure that daily FM, M&E and cleaning checks are carried and that at least one FM audit per week is recorded on \'Team\'s, and that actions are logged on the FM helpdesk.
• Order furniture/sundry items for HQ as required.
• Co-ordinate with Workplace Consultancy Department to ensure involvement with HQ office moves and reorganisations. Ensure that CAD floorplans are updated, and a master list of locker allocations and furniture inventory is kept up to date.
• Assist the FM assistants with meeting/presentation room/caf\xc3\xa9 set ups if required.
• First point of contact for sub tenants.
• Any other ad hoc duties as required.

Professional experience and personal skills profile

• BIFM qualified
• Have the necessary skills and qualifications to provide the effective and efficient delivery of Facilities Management, Services and Projects.
• Space planning and CAD experience an advantage
• Understanding of M&E
• Budget management.
• Personality and flair to communicate with others in a professional and helpful manner at all levels in a variety of communication methods.
• A flexible, adaptable and a co-operative attitude
• A self-starter with a good degree of initiative and self-motivation who can deliver effective work without the need for close management
• Good management skills and the ability to motivate and drive staff to meet the highest possible standards
• Good standard of English grammar.

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