Job Description

REF 52545Facilities Assistant - Lloyds Banking Group, BristolPart Time: 20 HourSalary: \xc2\xa312,511.00Job objectives and responsibilities

• The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
• Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
• Provide intuitive service with absolute understanding of our customer\'s needs to create exceptional experiences that result in lasting positive memories
• To deliver a 5* hotel concierge style experience

• Act as main support to the facilities manager and FOH lead
• Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
• Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
• Provide \xe2\x80\x9cat desk\xe2\x80\x9d first fix IT and AV support
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
• Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service

• 1 to 2 years\' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
• Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
• A genuine interest in facilities or workplace management and desire to develop within the industry
• Able to work independently and coordinate multiple tasks at once
• Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
• Have excellent analytical skills and a high level of resilience
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• Immaculate grooming, personal presentation and sense of style
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
• Essential to be able to process large volume of queries across multiple platforms
• Average 70wpm typing speed desirable

• Attention to detail
• Critical thinking
• Decisiveness, adaptability, initiative
• Safety awareness
• Customer service
• Prioritisation, personal organisation

Mitie