Job Description

Our vision is to ensure all customers can own their home, and we do this by investing time by speaking to our customers, understanding and learning their plans about their mortgage and providing any suitable solutions to them.

Our interest only team are primarily an outbound call centre where you have the opportunity to pro-actively manage your own group of customers taking responsibility of their situation, from start to finish.

As a specialist you\'ll be responsible for managing your own workload, planning your own time away from calls investigating the facts of a case, then making contact with the customer when it\'s most appropriate for both parties and helping them through any changes that are needed.

Full training and support will be provided allowing you to finish each day knowing how you have made a difference to customer\'s future. To support our members needs we currently work across the working hours of Monday to Friday 8am - 7pm and Saturday 9am - 2pm. Once you are trained and comfortable there will be hybrid blend of working from home and in the office.

We offer flexibility that counts - and we recognise that will look different for different people. We\'ll consider a range of flexible working, and where we can we\'ll make it happen. So whether it\'s part time hours, job sharing or other flexible working patterns, have a chat with us before you apply to see what the possibilities are.

About You

To be successful in the role you\'ll already be currently be working in a customer focused role, you\'ll have proven experience in dealing directly with customers. You\'ll have evidence of taking ownership of customers queries and will be confident in dealing with more complex conversations. You\'ll be a strong communicator with a genuine interest in helping people and the ability to tailor each call to our customers\' individual circumstances.

You\'ll have experience of handling challenging situations, dealing with more sensitive, complex customer enquiries and will be able to manage your own workload and diary.

Financial services experience isn\'t essential as our training will fully support your knowledge and skills.

What\'s in it for you! Our benefits include:

25 days holiday a year plus bank holidays and ability to buy / sell holiday

Annual pay review

Personal Pension scheme

Annual Success Share scheme

Large range of family friendly schemes, including maternity, paternity and shared parental leave

Support with cost-of-living payments (until February 2023)

Extensive well-being support

My lifestyle retail discounts

Service recognition scheme

About The Company

Coventry Building Society has grown into the second largest building society in the UK. We\'re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we\'re rated certified by Great Place to Work from our recent employee survey.

What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you\'ll bring to us we see as a real source of strength. We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.

We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you\'re encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you\'re looking for a new challenge, we actively champion internal progression. We\'ve got a whole range of different ways to support you, both in your role and wider well being!

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• Existing Mortgage Support Specialist

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Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 ). Principle Office: Coventry Building Society, Coventry House, Binley Business Park, Harry Weston Road, Coventry, CV3 2TQ.

Coventry Building Society