Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



The Executive Assistant - Strategic Customer Advisory will support the successful operations of the Global Advisory Council, including 1:1 diary management, administrative and customer engagement support for the VP of Strategic Customer Advisory.

A strong organizer, collaborator and communicator, this role will help the GAC stay engaged in the right way and at the right time with our most important customers. This role will require an in-depth knowledge of company operations, policies, procedures and systems.

Key responsibilities will include, but are not limited to:

Day to Day Executive Support

• Manage and maintain team calendars.
• Diary and meeting management for the VP of Strategic Customer Advisory, including:

• Partnering with the Strategic Customer Advisory Operation Snr Mgr. on meeting content, prioritisation, preparation and next steps.
• Secure meeting space where appropriate
• Schedule, plan and coordinate events and meetings including research and preparation of meeting materials in partnership with the Strategic Customer Advisory Operation Snr Mgr.
• Coordinate meeting logistics including location and budget. Ensure meeting attendees have appropriate information including directions and maps. On occasions, take minutes/record actions and distribute meeting notes and/or presentations.
• Track action items and communicate status.
• Make business travel arrangements, manage and communicate travel itineraries.
• Develop and maintain positive working relationships with extended teams, internal departments and outside parties, including high-level contacts of a sensitive nature. Manage information flow within and outside of Team.
• Serve as liaison by disseminating key communication pieces and distributing materials.
• Support scheduling needs involving GAC members where appropriate.
• Capture ALL Customer related meetings and activity within internal systems when scheduling
• Coordinate GAC onboarding processing, including supplier set up, Purchase requisition and supporting the Strategic Advisory Operations Manager with Onboarding Program.
• May manage executive\'s email accounts. Prioritizes emails for follow up by executive. May direct emails to other parties for response. Pro-actively escalates issues that need manager\'s immediate attention.
• Co-ordinate and track VP expenses and generate expense reports.
• Monitor purchasing notifications and approve/flag to VP where appropriate.
• Partner with Accounts Payable in order to ensure team finances are settled in a timely manner.

Customer Engagement

• Support GAC Customer Engagement through intentional and proactive collaboration with the sales team, ensuring that the Executive has adequate briefings, preparation and captures of next actions and a record of GAC impact.
• Capture and record all GAC Customer Engagements in Engage! (SURF) ensuring all stakeholders are kept up to date on next steps.
• Capture and maintain new CxO introductions and names within internal reporting systems. (Including - LinkedIn Sales Nav, Dynamics, Internal reporting etc.)
• Manage collateral and resources within Boardvantage to ensure that GAC can access ServiceNow Enablement materials and diary engagements.

Qualifications

To be successful in this role you will:

• Possess humility and have experience establishing trusted relationships with cross functional teams.
• Be highly organised, with strong administrative, technical (MS Office and SN internal systems) and organizational skills.
• Naturally be highly collaborative and responsive with a desire to learn and challenge yourself.
• Possess the ability to excel and stay calm in an environment that is incredibly fast paced with multiple priorities and demands.
• Approach challenges in a pragmatic fashion, proactively anticipating potential issues and have the ability to adapt to different situations and challenges.
• Be tenacious, confident and resilient.
• Possess an exceptionally high level of attention to detail.
• Experience promoting a customer success focus in a "win as a team" .

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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