Job Description

Job objectives and responsibilitiesxc2xb7 Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.xc2xb7 To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.xc2xb7 Consistently drive performance and introduce best in class working practices.xc2xb7 To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, buildingrequirements and Health and Safety Regulations.xc2xb7 To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all timesin accordance with MMC grooming standards.xc2xb7 To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy isadhered to at all times.xc2xb7 To be knowledgable of local transport information and amenities such as restaurants andMain dutiesxc2xb7 Prebooking and arranging all access requirements for all events.xc2xb7 - Manage the booking of local large meeting rooms at Vodafone Group HQxc2xb7 - Coordinate and schedule events in the designated large meeting rooms ensuring the space is appropriate for meeting specificationsxc2xb7 - Maintain accurate records of room bookings and event detailsxc2xb7 - Communicate effectively with internal stakeholders to ensure smooth coordination of room bookings and eventsxc2xb7 - Assist the Facilities team with any room setup or logistical support needed for eventsxc2xb7 - Handle any adhoc tasks related to room booking and event management as assigned by senior managementxc2xb7 Ensure H&S requirements are considered for all bookingsxc2xb7 Attend and participate in team meetings and training courses as requiredxc2xb7 Contacting all events hosts/bookers 48h prior event to finalise details of all events and check the last minute changes and requests, confirming AV, catering, set up, access requirements and signsge.xc2xb7 Booking appointments to show the facilities and events space for future events. Complete events spaceshowaround.xc2xb7 Meeting the key personnel at the beginning of each event and ensuring that every aspect of the day is checked and delivered.xc2xb7 Each event to be followed up by feedback request on what went right and areas of improvement for future events.xc2xb7 Consulting with the senior management team and colleagues regarding event strategy, objectives and program goals; making recommendations to achieve maximum impact for minimal spend.xc2xb7 Creating timelines, organising planning meetings, interfacing with business partners (ie. relationship management, product, marketing).xc2xb7 Act as the primary contact to the event organiser (client), and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Floor Mangers, AV, Engineering and 3rd party suppliers such as; Landlord, Security and Catering.xc2xb7 Organising and displaying required signage for events.xc2xb7 Collaborating with MMC's Marketing and Communications teams to ensure appropriateness of branding, including presentation content.xc2xb7 Carry out necessary venue risk assessment and provide H&S guidance to clients.xc2xb7 Developing success measures and evaluate all major events against objectives; recommending areas for improvement.xc2xb7 Liaising with the Catering team to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.xc2xb7 Communicate on a daily basis with all departments to ensure all details for the events are correct and to communicate to all departments any last minute changes.xc2xb7 Act as an information point in all aspects, maintaining a current working knowledge of the business to assist with queries regarding Tower Place and the surrounding area, connecting individuals and departments as necessary.xc2xb7 To report all building issues and faults, using the Aria app tool and escalating urgent issues via the appropriate service lines.xc2xb7 To enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices, operating as part of the One Team culture across all supplier interactions.xc2xb7 Be flexible in your approach to maintain the standards required as a Signature employee, receiving objectives and projects from service line manageers as required.xc2xb7 Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.xc2xb7 Provide monthly statistics to service line managers.xc2xb7 Provide written feedback to service line managers received from clients.

• To cross train with other service lines as part of ongoing development and offer support.

Person Specificationxc2xb7 Experienced in delivering VIP customer service in a corporate / hospitality/events enviromentxc2xb7 Customer Service, Events / Hospitality based qualificationxc2xb7 Strong communication skills (both written and verbal).xc2xb7 Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.xc2xb7 The ability to interact confidently with all levels of business and guests.xc2xb7 Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.xc2xb7 Strongly self motivated individual possessing a can do attitude and a drive to learn.xc2xb7 A positive, outgoing personality looking to be part of a strong and established team.Health and Safety responsibilitiesxc2xb7 Follow Group and company policies and procedures at all times;xc2xb7 Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;xc2xb7 Use all work equipment and personal PPE properly and in accordance with training received;xc2xb7 Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information Securityxc2xb7 Ensure compliance with Mitie's information security procedures in all activities;xc2xb7 Proactively identify and report security risks to your manager;xc2xb7 Report actual and suspected security incidents;

Mitie