Job Description

Event Coordinator

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Sales & Marketing - Hilton London Bankside

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Contract:

Full Time

Salary:

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.



Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.



The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests' theatre style or 500 in a banquet setting. With a private entrance, a 6-metre-high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony, or corporate event.

Our award-winning, design-led hotel will be adding 76 beautifully crafted new rooms, bringing our total offering to 368 rooms by Q1 2026.

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To provide a point of contact on the Conference & Events floor for all meetings. To assist the Conference & Events Team in communicating internally and externally regarding upcoming events, and to provide support to the Business Development department heads, both in administrative duties and in special commercial-driven projects.


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What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you'll have the opportunity to explore the business with various career options. In addition, on offer:

Hilton Hotel worldwide discounts - rooms from 45 per night with 50% off in Food & Beverage Employee Recognition, Rewards and Events Recommend a Friend - 350 Season Ticket Loan Cycle to Work Schemes Discount Chiropodist & Back therapy in the Hotel Guest Experience - complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym Bespoke Training & Development opportunities - leadership programs, complaint handling, Master Inn Holders, etc Opportunities to work and support our Local Communities

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About Us

Set in one of London's oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London's most famous landmarks including Tate Modern, Shakespeare's Globe, Borough Market and The Shard.


With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.


You will find us very centrally located and withing walking distance from several tube stations:

Southwark tube station - 5-minute walk

Blackfriars tube station - 5-minute walk

Waterloo Station - 13-minute walk

London Bridge tube station - 15-minute walk


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Role in our Family

Corporate account production reports Company tracking Daily collection of show-key and checking of spaces/showrooms ahead of appointments Manage FAM forms and interdepartmental communications (i.e., reservations, allergens, menu choices) Monitor collateral cupboard inventory and order stationary as required Raise and manage Purchase Orders through PO system Annual approved outside caterer account tracking (public liability, audits, agreements) To come up with new ideas for corporate gifts and ensure that a steady supply is always available. Liaising with Commercial Director to forecast for sales trips and corporate gifts Collating daily and weekly event brief packs including security report Preparation of operations documents for weekly meeting Preparation of pro-forma invoices Prepare group masters Updating Catering system as required Design new menus and printing Supports Commercial Director with ad hoc tasks Ensure the complete administration and execution of all internal events Take ownership of all requests made by the client or delegate requests. Act as the first point of contact for immediate assistance during meetings and events, acting as the conduit to channel requirements to other hotel departments Greet meeting planners, escort them to their meeting room and run through the order of events. Assist and escort arriving delegates to their meeting location. Establish a good rapport with clients, maintaining positive relationships with meeting planners and delegates and third party suppliers. Support the organiser/chairperson/facilitator in the use of and understanding of the basic AV and technical equipment in the meeting room. For meetings with more comprehensive AV requirements the AV expert will be responsible for this, and the Event Manager will simply manage and oversee the support required Attend to customers' requests during the meeting e.g. internet access, air-conditioning, lighting, additional AV requirements, adjustments to break times in collaboration with the Events Operating Department. Attend to and resolve customer complaints. Ensure all customer feedback - compliments / complaints - and any requested changes impacting the organisation of the event are collated and passed on to the relevant internal departments. Attend weekly BEO meeting to communicate details for upcoming functions. Co-ordinate small and last-minute requests for events by communicating directly with the organizer and creating function sheets for distribution according to the agreed standards Ensure Delphi is always accurate and up to date with the latest event information Other duties as required

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What Happens Next

Does the Event Coordinator role suit your skillset? Apply now, this takes second, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.


The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.