Job Description

• Title: EUC Engineer
• Reporting To: EUC Manager
• Location: UK/India

RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.

We work with over 80% of the world\'s top 100 brands, more than three-quarters of Fortune\'s 20 \'Most Admired Companies\' and the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the and publicly listed on , the London Stock Exchange regulated market (RWS.L).

For further information, please visit:

About Group Technology

Group Technology enables the organisation to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organisation across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 200 staff.

Job Purpose

The EUC Technical Engineer has a passion for technology and is seen as someone who innovates and leads with authority to maintain a highly functional, stable, and reliable working environment for our user base. Manage workloads in a hybrid infrastructure to ensure security, consistency, and high performance of the service for our people.

The EUC role is responsible for standardising using best practice techniques to ensure repeatability and consistency. The ability to streamline provisioning and delivery processes are also key aspects to the success of this role.

Key Responsibilities

• Assist in the delivery of a Standard EUC experience for RWS users.
• Assess new hardware, technologies, and vendors, providing guidance to steer purchasing strategy.
• Create and update OS templates including configuration, standardize organizational.
• Develop and optimise the global patch management process, release OS and Application patches.
• Manage and support tools related to EUC duties.
• Monitor, report, and troubleshoot systems and tools.
• Create and update installation packages. Identify and promote shared applications and infrastructure across the organisation to reduce costs.
• Work with all areas of the business to ensure that the user desktop environment fits with company requirements.
• Provide support to project management relating to endpoint technology development.
• Document, publish and maintain key information relating to system processes and architecture, utilising documentation tools, standard templates, and the document approval processes.
• Conduct presentations, produce high level system architecture and detailed design documents to demonstrate relevant proposals and solutions.
• Ongoing review of desktop design whilst working to ensure a standard user experience to corporate services regardless of desktop platform.
• Continually review and improve upon the desktop environment by engaging with key stakeholders to discuss issues/concerns relating to service\\system function. Take ownership of any related issues and work to manage the improvement process.
• Develop and adhere to appropriate standards and security policies to ensure risks associated with information and IT assets are minimalized.
• Be proactive in the development of policies, standards and guidelines that define the use of the desktop environment within the company.
• Provide support, direction, guidance, and training to the global IT Support function as required.
• Carry out risk assessments against new and existing technology being sure to report and act upon any weaknesses that are discovered.
• Work with the IT licensing team to implement measures for reducing nonconformity on the desktop.
• Deploy bulk changes to endpoints.
• Active seek opportunities to improve the EUC experience for users and reduce the cost of operation.

Skills & Experience

• Highly proficient in the English Language.
• Ability to work independently and as part of a team.
• Advanced analytical and problem-solving abilities with inquisitive approach to work.
• An aptitude to tackle and own a challenge through to its conclusion.
• Thinking outside the box, open mind to new tools and changing processes.
• Ideas generator and innovator: always asking Why? How?
• Self-starter requiring little supervision to complete tasks independently, curious, self-developer.
• Proven ability to create solutions for a variety of projects.
• Advanced written and verbal communication skills with proven ability to write highly technical reports and documentation.
• Being able to explain complex issues in simple terms.
• Strong knowledge of EUC technologies (Microsoft 365, Intune, SCCM, JAMF).
• Strong Knowledge of Virtual Desktop environments and Management
• Strong knowledge and experience of AD, AAD, 0365 Application and integrations.
• In-depth knowledge of Operation System (Windows, MacOS, Android, iOS).
• In-depth knowledge endpoint management including Workstation imaging, Application packaging and distribution, remote workstation management, Certificates Authorities, RBAC and Access Management
• Windows server background with solid experience in providing EUC services.
• Strong Azure and AWS background with solid experience in providing EUC services.
• In depth knowledge of Virtual and Remote Desk infrastructure and technologies. (Citrix, Horizons, Azure virtual desktops)
• Knowledge of Virtualisation technologies (VMware, Hyper-V).
• Strong understanding of Endpoint hardening and Access control.
• Strong understanding of automation technologies and scripting languages to reduce administrative tasks.
• Provide guidance to senior management on EUC technologies, best practices and migration methodologies and techniques.
• Adhere to development and release principles, setting standards for build quality, versioning, documentation, testing and release strategy.

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS values

Get the 3Ps right - Partner, Pioneer, Progress - and we\xc2\xb4ll Deliver together as One RWS.

Category

IT/Software Development

Job Type

Full-time

RWS