Job Description

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

You will lead the Estates Team to deliver a high-quality external environment with a strong emphasis on customer service, putting our tenants at the heart of everything you do.

You will be responsible for maintaining a safe, clean and high-quality external environment on estates and other locations, ensuring compliance with relevant legislation, data governance, regulatory standards, internal processes and protocols, and in particular health & safety provisions and effective contract management.

Main responsibilities

Undertake a range of specialist tasks including:

To manage caretakers and be the operational lead for the Estates Services Team, ensuring that estates are clean and safe - and that high standards are consistently achieved.

To ensure that minor communal repairs are carried out promptly and to a high standard.

To ensure that regular inspections take place and are quality assured.

To mobilise an effective team response in the event of emergencies e.g. fly tipping, heating failure, lift breakdowns etc. working with other internal departments.

To provide effective and motivational leadership to the Estate Services Team

To develop and embed a culture professionalism and continuous improvement.

To ensure high levels of resident satisfaction with the service.

To produce performance information and reports suitable for a variety of audiences, including commentary and analysis.

To engage residents in service planning, delivery and review and to ensure that their views and aspirations are properly reflected.

To take part in community events and initiatives as and when required \xe2\x80\xa2

To work collaboratively across Gravesham departments to secure the best outcomes for residents.

Keep abreast of relevant changes in legislation, good practice and policy, initiating changes as required.

Essential qualifications/experience-

Experience of managing estates services in a residential context

Experience of procurement and contract management

Supervisory and / or management experience

Experience of working with residents and other stakeholders to successfully co design and improve services.

Budget management

A thorough knowledge of RIDDOR and COSHH provisions as well as Health & Safety at Work legislation

Knowledge of minor, major, and communal repairs

Knowledge and experience of Fire Risk Assessments

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.

Training

In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life\'s events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.

Pensions

A very secure pension scheme which both you and we pay into. More information can be found on the website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager email Andrew Johnson, Head of Neighbourhood Services to arrange a call. Email address is Andrew.johnson@gravesham.gov.uk

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile.

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

Gravesham Council