Job Description

Are you passionate about driving seamless implementations, optimising team performance, and ensuring business transformation success? We're looking for an Implementation Readiness Lead to be a key player in our EP2P Implementation Team, leading the charge in delivering our pioneering EP2P Procurement solution and service.This dynamic position focuses on two key areas: ensuring clients and end users are fully prepared for the business transformations brought by the implementation-proactively handling change resistance, fostering adoption, and optimising training efficiency; and improving the EP2P Implementation Team's efficiency by refining strategy, strengthening team capabilities, and embedding industry-leading methodologies and best practices.This post is almost entirely home-based, with occasional travel expected to client sites or one of our office locations for collaborative working..If you thrive on change, operational excellence, and delivering results, we want to hear from you!What you'll be doing:

• Change Management: Develop and implement change management strategies to make sure a smooth transition to the new procurement solution. Conduct impact assessments, create plans, and monitor progress.
• Stakeholder Engagement: Engage with key collaborators, facilitate workshops and meetings, build strong relationships, and act as a liaison between the implementation team and partners.
• Training: Assess training needs, collaborate with the training lead to develop training programmes, create training materials, deliver training sessions, and evaluate the effectiveness of training programmes.
• Service Transition: Oversee service readiness, collaborate with the service lead to develop and implement transition plans, coordinate with the project manager and other teams, and monitor the transition process.
• Communication: Develop and deliver a communication plan, create and distribute regular updates, address questions and concerns, and make sure clear and concise communication.
• Support: Provide ongoing support to clients and end users post-implementation, establish a support framework, monitor support requests, and gather feedback for improvement.
• Collaboration: Work closely with the project manager and other team members, take part in project planning and review meetings, collaborate with other teams.
• Process Improvement & Operational Efficiency: Conduct thorough analysis of current processes, develop and implement strategies to reduce implementation time and cost, implement operational efficiency initiatives, and identify and address inefficiencies.
• Continuous Improvement: Find opportunities for continuous improvement, develop and implement strategies to enhance efficiency, establish a feedback loop, provide training on new processes, and track key performance indicators.

What You'll Bring:

• Proven experience in change management, preferably within a procurement or technology implementation context.
• Demonstrated success in leading stakeholder relationships and driving engagement.
• Experience in developing and delivering training programmes within the NHS.
• Strong background in service transition and operational readiness.
• Experience in process improvement and operational efficiency initiatives.
• Familiarity with methodologies such as Agile, First Principles Thinking, Concurrent Engineering, Theory of Constraints, and Business Process Reengineering.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in project management tools and techniques.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.

It Would Be Great If You Had:

• Experience in multi-client delivery environments.
• Background in automation and process efficiency.
• Experience in a leadership or team management role.
• Knowledge of procurement systems and solutions.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Permanent
Location: Hybrid (occasional travel)
Security Clearance Level: DBS
Internal Recruiter: Becky
Salary: up to xc2xa338,000pa
Benefits: xc2xa35,400 car allowance, 25 days annual leave with the option to buy extra days, private medical, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?

Sopra Steria