Job Description

The post holder is primarily responsible for reviewing emergency telephone calls prioritised through NHS Pathways.



Responsible for collating data to be analysed for production of NHS Pathways quality assurance standard reports in order to establish areas of focus for training.



Responsible for quality assurance of all qualified NHS Pathways EOC staff by supporting them to practice safely and effectively and meet the standards required for the Trust accreditation status and so ensuring high standards of professionalism are maintained at all times.



Successful applicants will be invited for interviews. As part of your training you will be required to complete a mentorship period.



An opportunities has arisen to play a key role in the Audit Team at East Midlands Ambulance Service based at our Nottingham Emergency Operations Centre. We are looking to recruit to the following:



x 1 EOC Auditor (Non-Clinical) - full-time/37.5 hours per week



1 x EOC Auditor (Non-Clinical) - part-time/ 16 hours per week



The EOC Auditor is primarily responsible for supporting the Emergency Operations Centre in the delivery of a high quality service. By auditing calls on a retrospective and live basis following the performance standards as set by NHS Pathways, the Auditor will provide strength based feedback and future forward feedback to aid the continued professional development of colleagues. You will need to be NHS Pathways certified and evidence 6 months proven track record of triaging Pathways calls to a safe and appropriate outcome.



As an NHS Pathways certified staff member, you will be required to support in EOC through answering 999 calls when required. The post holder will be based at EOC Nottingham. Bespoke rota choices available and unsocial element to be discussed at interview.



The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.



Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.



This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.



Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying.