Job Description

Job purpose

This administrator is designed for the successful candidate to be responsible for providing support to the sales team and ensuring the smooth operation of sales processes. This role involves handling administrative tasks, managing customer accounts, booking appointments and facilitating communication between the sales team and clients.

Key Responsibilities
-Assist the sales team with daily tasks and customer interactions.

-Tele sales for parts accessories and service bookings.

-Prepare and manage sales documents, contracts, and agreements.

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-Process sales orders and ensure timely delivery of products/services.

-Maintain and update customer records in the CRM system.

-Coordinate with other departments (e.g., logistics, finance) to ensure seamless order fulfillment.

Customer Relationship Management:
-Respond to customer inquiries and provide information about products/services.

-Handle customer complaints and resolve issues promptly.
Build and maintain strong relationships with customers to foster loyalty.

Administrative Tasks:
-Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.

-Pick and pack warehouse orders for despatch.

-Prepare sales reports and presentations for management review.

-Manage and track sales expenses and budgets.

-Data Management and Analysis:

-Collect sales data to identify trends and opportunities for improvement.

-Generate sales forecasts and performance metrics.

-Ensure data accuracy and integrity in all sales reports and records.

Communication and Coordination:
-Facilitate communication between the sales team, customers, and other stakeholders.

-Coordinate marketing and promotional activities with the marketing team.
Support the implementation of sales strategies and initiatives.

What will I learn?

You will learn how to work as part of a team and/or individually in a busy office environment, customer service skills and how to use our bespoke IT systems. You will also learn about our products and services and how to work efficiently and manage your workload.

What qualifications or qualities are required?

-National 5 English is required for this role.

-Excellent organizational and multitasking abilities.

-Strong written and verbal communication skills.

-Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

-Attention to detail and accuracy in data management.

-Ability to work independently and as part of a team.

-Customer-oriented mindset with a proactive approach to problem-solving.
Strong analytical and decision-making skills.

-High level of integrity and confidentiality.

Job Types: Full-time, Apprenticeship

Pay: From 20,000.00 per year

Schedule:

Monday to Friday
Work Location: In person