Job Description

Pan Pacific London brings understated, comforting, and approachable luxury to London\xe2\x80\x99s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel. ABOUT YOU We are looking for a passionate and guest focused Engineering Office Coordinator to join our incredible Engineering team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY As a Engineering Office Coordinator in Engineering, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Engineering will include but not be limited to:

• Assist and ensure all statutory regulations are met at all times, ensuring all supporting documentation and certifications are correctly filed in a manner which is easily accessible and identifiable
• Be responsible with liaising with contractors and service providers for routine servicing and callouts following breakdowns
• Compile and regularly update a list of items used within all areas to include, but not limited to make, model number and serial number
• Plan and schedule all PPE works to all bedrooms and also to public areas, ensuring any required visits are met annually and within time
• 
  Schedule and minute all monthly engineering departmental meetings, and ensure this has been updated within a reasonable time and distributed to the team
• 
  Create an annual Rota, for shift engineers working in a 12-hour shift pattern 7days a week 52 weeks a year to including bank holidays
• 
  Ensure requests are dealt with in a reasonable time as laid out in the SOP\xe2\x80\x99s and/or scheduled so as any follow ups are dealt with within a reasonable time

BENEFITS OF WORKING AS AN ENGINEERING OFFICE COORDINATOR AT PAN PACIFIC LONDON As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

• Access to Mental Health First Aiders

• Celebrate your Birthday with an extra day off

• Cycle to Work Scheme

• Referral Scheme

• Seasonal Ticket Loan

• Enhanced Maternity and Paternity Policy

• Eye Care Voucher Scheme

• Social & Employee Wellness Activities

• Employee Assistance Programme including 24/7 virtual GP and financial advisors

• 2 Hotel-Wide Social Events a year as well as additional social gatherings

• Flexible Work Policy

• Dry cleaning for uniforms and work attire

• Reward and Recognition \xe2\x80\x93 Star of the Month, Manager of the Quarter and Star of the Year

• Guest Experience Programme

• Discount on our Food and Beverage Outlets

• Discount on Internal Spa Treatments

• Culture Club \xe2\x80\x93 Focuses on Diversity and Inclusion

• Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

• Complimentary meals prepared for you by our chefs

• 2 Study Days per year (fully paid and in addition to your annual leave)

• 2 Volunteer Days per year (fully paid and in addition to your annual leave)

• Progression \xe2\x80\x93 our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

• Additional YuLife Perks

ABOUT PAN PACIFIC LONDON Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences. Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

• Hotel of the Year, Group 2023 | Catey Awards

• Hotel of the Year, London 2022/2023 | AA Hospitality Awards

• Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can\xe2\x80\x99t wait to welcome you. Please note that all applicants Engineering Office Coordinator must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility Engineering Office Coordinator will be required from all candidates. INDBOH