Job Description

Description

As the Engagement Officer, you will play a pivotal role in developing and nurturing strong relationships with new, existing, or future supporters. You\'ll do this by raising awareness through compelling resources and engaging content that tell our story, and by collaborating with others on initiatives that positively impact people experiencing homelessness.

The successful candidate will join a collaborative team that collectively delivers fundraising, communications, and stewardship activities. They will contribute to all these areas, as well as support the development of a range of events and activities that will raise awareness, increase engagement, and provide vital income to fund our work.

Our ambition is to end homelessness in Cornwall, and key to our success will be our ability to continue connecting with people and inspiring them to take action - whether through giving financially, volunteering, fundraising for us, or taking part in other events and activities. By building meaningful relationships with others and engaging them in our work, you will ensure St Petrocs can continue to grow and develop its services in response to the increasing number of people being pushed into homelessness.

Please note: This is a fixed term contract for 12 months.

Interviews are expected to take place on Thursday 4th January, with a preferred start date of 5th February 2024.

Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can\xe2\x80\x99t promise to give you exactly what you want, but we do promise not to judge you for asking.

What you\'ll be doing.

• Collaborate with the wider organisation to proactively collect and develop engaging content for social media, press releases, newsletters, and other communication channels to promote the organisation\'s work, events and activities.

• Assist with the development and execution of email marketing campaigns to keep donors, volunteers, and supporters informed about upcoming events, success stories, and opportunities to get involved, in accordance with the team\xe2\x80\x99s year plan.

• Help keep the charity\xe2\x80\x99s website up-to-date with relevant content, news, and resources. Ensure the website is user-friendly and regularly update information about events, services, and stories.

• Work with the wider team to create visually appealing and consistent graphics for both digital and print materials, including brochures, flyers, posters, and video.

• Work with the wider team to develop fundraising appeal messages and materials.

• Prepare and distribute press releases, and support and coordinate media enquiries.

• Assist with the photography of events, clients (when permissible), staff, and other activities.

• Establish and nurture relationships with supporters to ensure a positive and effective engagement.

• Produce engaging written acknowledgments for supporters.

• Maintain accurate records of partnerships, donations, and engagement activities using CRM software.

• Support the engagement and building of relationships with the St Petrocs Business Club.

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

• Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters, working evenings and weekends as required.

• Carry out any other duties as reasonably requested.

Who we\'re looking for.

You\xe2\x80\x99ll share our core values: Honesty, Integrity, Equality & DignityYou should be someone who thinks creatively, is proactive, motivated and enjoys working across multiple teams. You\xe2\x80\x99ll need to be a strong communicator \xe2\x80\x93 both verbally and written \xe2\x80\x93 and able to accurately express your ideas in these mediums.

Importantly, we\xe2\x80\x99re looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented.

In addition to the criteria outlined below, this post is subject to successful completion of an Basic disclosure from the Disclosure and Barring Service.

Some occasional evening and weekend working will be required, but we operate a time off in lieu policy.

Essential Criteria

• Commitment to our services and the people we serve
• Able to follow processes and maintain high standards
• Strong organisational and time management skills, with an ability to balance a varied workload
• Comfortable working both independently and collaboratively
• Ability to work well under pressure and adapt to changing priorities
• Excellent written and oral communication skills
• Energetic, creative and driven, with a proactive and positive approach

What it\'s like working with us.

We know that our staff are at their best when they feel supported, happy, and healthy \xe2\x80\x93 at work and at home. To that end, we\xe2\x80\x99re pleased to offer the following employee benefits:

Family

• 33 days annual leave a year, including bank holidays
• Enhanced maternity, partner, shared parental, and adoption pay
• Paid time off for neonatal care
• Paid time off for IVF treatment

Financial

• Competitive pension scheme
• Long-service awards
• Non-contributory life insurance (up to 3 x basic salary)
• Paid professional subscriptions (where relevant to role)

Wellbeing

• Enhanced sick pay scheme
• Employee assistance programme (EAP) including access to counselling services
• Free eye tests and free vaccinations

About St Petrocs

We\'re working to end homelessness in Cornwall, because every person has a right to a safe and secure home.

St Petrocs was established in 1986 as a direct response to people experiencing homelessness in Truro. Over the years, our services have grown - shaped by the needs of the people we support.

Today, over 60 staff work together tirelessly to ensure we can provide the best quality of service possible to those people who find themselves vulnerably housed or pushed into homelessness.

We are an independent, charitable organisation that provides people in need with somewhere and someone to turn to.