Job Description

2. PURPOSE

The In Work Support Service offers free and paid for services of support, for individuals living in one of the three localities, Cwm Taf Morgannwg, Gwent, and Cardiff and the Vale. Case-UK wider services also cover all of Wales and the Southwest of England.

This dual role position will require the postholder to establish robust and meaningful work partnerships with external agencies and employers to increase outputs, outcomes, and income. The post holder will also have the opportunity to deliver bespoke training packages to employees to boost wellbeing knowledge.

The role will support the corporate team to motivate and support a professional and operational team to achieve high performance levels, compliant activity, and customer service standards across Case-UK's provision of the In-Work Support Service (IWS) programme - Supporting participants with poor Health Conditions to remain and succeed in work.

The postholder will be responsible for contributing to the design and delivery of wellbeing training sessions for participants on the programme. These will be open to participants on the In Work Support Service from referrals made by organisations or individuals. Signposting and referencing to the Finu app for wellbeing surveys will be a key element of the role within the sessions.

The scope of the services provided will be for our delivery team to understand how a participants' mental and physical health condition is affecting them in the workforce and provide them with a flexible and personalised support programme. The role will also work collaboratively with Partnerships, Networks, Employers, helping them to understand the critical role they have to play in supporting employees and providing them with the required knowledge and tools to do this.

The service seeks to gain feedback from attendees to establish if good practice has been adopted and to look at potential learning for futures wellbeing engagement. The postholder will also seek to improve upon training packages and liaise with the Employer Wellbeing Trainer to establish any wellbeing needs.

The postholder will deliver educational provision through individualised packages that are tailored to each organisation. Whilst positively contributing towards: -

Our Vision

'We are a trusted partner that enhances the lives of those we serve'.

Our Mission

Case-UK Limited is committed to innovation and excellence in customer care, support, learning, research, and services to our communities.

Our Values

Building a life not a patient through.......

Confidence

Adaptability

Self-Belief

Empathic Approach

Unique bespoke support

Kindness

Advocating on behalf of people through innovation and hopefulness

3. DUTIES

Main Responsibilities:

Develop and implement an effective communication and engagement strategy

Develop and maintain an up-to-date contact system.

Effective communication with workforce, partners (Local, Regional and National), public, private and third sector organisations including the Welsh Government, DWP / JCP and

Contributing to best practice sharing through shared resources, skills, know-how and expertise

To contribute to the development and delivery of educational programmes for participants on the In Work Support Programme, and other programmes of support offered by Case-UK.

To achieve the service

education and

employment outcome requirements by providing different elements of wellbeing provision and workshops.

To actively participate in and contribute to the Case-UK Team. In Work Support team

To promote and maintain a culture of high levels of autonomy and inclusion.

Ensure the service establishes and maintains a map of 'meeting places' in communities if needed and identify people and organisations (both formal and informal).

Manage digital platforms and ensure knowledge of different technology and digital packages is up to date.

To co-ordinate the timetable of training and wellness sessions to be shared with the programme leads to offer the provision to participants on the programme.

To provide a quality service that is regularly reviewed and altered as needed.

To comply with and maintain all necessary administrative and reporting systems.

Manage your workload in a target driven environment to record engagement outcome achievements, gather evidence, and report on participant progress in line with Welsh Government, and Case-UK requirements.
To have due regard to safeguarding and health and safety issues.

Ensure compliance with internal and external audit requirements.

Ensure all work is effectively managed and the data recorded on both is accurate and auditable. Monitor and manage the quality of provision using structured reviews of support plans, communication plans and completion reports.

Applying continuous improvement methodology to improve the delivery of services, considering both the engagement of participants on to programme and their participant journey, maximising the potential of all service channels.

All other activities identified that will support Case-UK in meeting its contractual needs for the Access to work MHSS programme.

Comply with Case-UK policies and procedures especially performance management, customer care, health and safety, diversity, equalities, dignity at work and financial regulations; and

To undertake any other duties as may reasonably be required.

Team Working:.

To seek advice and direction from Line Manager as necessary in delivery of support. To assist in the development of the In Work Support Service To liaise with other agencies with and on behalf of participants as part of planned sessions. To host, attend and participate in team meetings. To represent the service in public and professional events where required. To actively contribute to, and support the team in, achieving overall success of the service.
To develop and deliver the service delivery plan for the IWSS.

Participate in project management group meetings as necessary

Administration Requirements

To comply with Welsh Government monitoring and compliance and ensure all required reports are submitted within the required timeframe.

To ensure relevant files and records are maintained, providing thorough and up to date information.

To ensure a record of all mentoring sessions on the agreed documentation are maintained

To ensure staff adhere to lone-working protocols and relevant health and safety.

Manage Risk Related Issues Appropriately

Escalating any risk issues as per Case-UK Limited Safeguarding Policy. Notifying all relevant stakeholders of any risk issues which have been escalated.
4. ADDITIONAL INFORMATION

Continuous Professional Development (CPD):

The post holder will ensure that a workforce development plan is developed and implemented for the whole team. Activities include

Implement thorough induction and onward Learning and Development opportunities. Annual personal development review. Best practice sharing. Self-directed learning. Identify Other job- related training.
5. INFORMATION SECURITY

All Case-UK Limited personnel are required to comply with Case-UK Limited' policies relating to Information Security and Data protection, specifically to:

Ensure compliance with ISO 27001 and Cyber Essentials regulation and certification. Protect all information assets from unauthorised access, disclosure, modification, destruction & interference. Treat the security of all information assets according to their designated information security classification. Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event. Commit to, and participate in, personal development of information security awareness and knowledge. Comply with all laws and contractual obligations regarding the protection of data.

Person Specification

Experience

Direct experience of supporting individuals affected by mental health- Essential

Direct experience of delivering employability support to groups - Essential

Direct experience of working within an outcome/target-based environment - Essential

Direct experience of delivering sessions to include action planning and prioritising steps to overcome barriers and achieve goals- Essential

Direct experience of working as part of a team to deliver a robust and comprehensive wellbeing package of support- Essential

Mentoring and Coaching Experience- Essential

Experience of lone working- Essential

Qualifications and Skills

Qualification relevant to the work - e.g. Education and Training award- Essential

Full current driving licence and access to your own transport- Essential

Ability to communicate in Welsh- Desirable

Excellent verbal, written and IT skills, including basic word processing, and inputting information -Essential

Knowledge and Understanding

Knowledge of issues faced by individuals in recovery from MH-Essential

Understanding of therapeutic approaches e.g. Motivational Interviewing, active listening-Essential

Knowledge and experience of implementing compliance requirements-Essential

Knowledge of relevant services within the local authority and the DWP-Essential

Understanding of equal opportunities -Essential

Competencies

Role model behaviours of integrity and dignity to other team members-Essential

Role model behaviours underpinned by respect of difference-Essential

Adapt communication to the audience-Essential

Identify the best outcomes, solve problems and overcome barriers to achievement-Essential

Identify new opportunities to seek and share experience with others-Essential

Understanding of the employment services/welfare to work philosophy-Essential

Understanding the barriers faced by people with mental health difficulties in relation to work and the workplace-Essential

An ability to handle multiple priorities and projects on time, ensuring delivery of the highest quality-Essential

Ability to effectively network to build and maintain effective relationships internally and externally-Essential

Job Type: Part-time

Pay: 18,900.00 per year

Expected hours: 22.5 per week

Schedule:

Monday to Friday
Work Location: Hybrid remote in Merthyr Tydfil, CF48 4TQ

Application deadline: 09/05/2025