Job Description

Job Title Engagement Manager

Reporting to Director of Change & Innovation

Job Type Permanent, full time

Location Home based (This role will require regular UK travel and at times need you to stay away from home)

Methods Business and Digital Technology Limited

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

The Engagement Manager role has responsibility for leading our engagement with existing and prospective clients in order to grow our business organically and strengthen our relationships. The role will work closely with our sales, marketing and bid team as well as portfolio delivery colleagues to deliver revenue growth from customers in line with our business plan and strategy.

The post-holder will be part of the growing Change & Innovation portfolio, reporting to the Director of Change & Innovation and will be expected to work across the portfolio and the wider Methods and Alten Group businesses as required.

The Change & Innovation Portfoliocombines the skills and capabilities for designing and delivering digital transformation and service improvement that provides sustainable value to our public sector clients. We bring together the analytical and technical skills to create innovative solutions and services that enable clients to understand and capture the practical benefits of emerging technology, with the project, programme and change management expertise to deliver and embed them.

The role will be responsible for leading client engagement and business development in the portfolio, collaborating with sales, marketing and bid teams to develop new customers and working with our account management and delivery teams to improve relationships and develop business with our existing customers. This will include developing leading engagement to develop business with existing clients and leading presales and proposal work to develop new work with new clients.

Successful applicants will have experience of large-scale transformation programmes and a broad understanding of the UK public services landscape with experience in different sectors. In addition to demonstrable client engagement skills, they will have a good understanding about the challenges faced in public sector delivery and an interest in innovating with new techniques and technology to support the more efficient delivery of improved outcomes.

Requirements

The Engagement Manager will have the following Accountabilities:

• Leading the effective operation of the portfolio\xe2\x80\x99s business development activities, ensuring coordination with business development, marketing, sales, bid and account management teams to deliver portfolio growth
• Agreeing growth strategy with the Portfolio Director and business development for the portfolio\xe2\x80\x99s client accounts
• Delivering agreed revenue growth from both existing and new customers, in line with portfolio business plan and growth targets
• Leading account development planning, ensuring plans are in place for growing key accounts and developing business with clients to achieve targets for existing customer retention and expansion
• Coordinating the engagement with the portfolio\xe2\x80\x99s clients to improve customer experience, retention and the development of new business
• Conducting monthly client review meetings to ensure the quality of delivery and our understanding of current and future customer needs
• Creating and maintaining accurate and timely information on business development activity within our CRM, including pipeline, bid outcomes, contract renewals and forecasts
• Coordinating presales activities to support effective solution development, proposal production and bidding

The Engagement Manager will have the following responsibilities:

• Identifying, forming and nurturing successful partnerships with customers and industry that enhance Methods position within the public sector
• Contributing to sector insights into the commercial planning process, including provision of market reviews, proposition development, competitor analysis, benchmarking, prospect identification and targets
• Engaging with Methods and Alten Group colleagues to identify opportunities to upsell/x-sell across customers and help deliver common objectives
• Contributing to marketing activity, including the development of targeted compelling campaigns, event attendance, creation and curation of thought leadership and public speaking
• Supporting the portfolio, Methods and Alten Group to identify, engage, build and grow relationships with relevant partners within our target sectors
• Providing intelligence and customer insights to inform the development of the strategy within the portfolio\xe2\x80\x99s existing and target customer base
• Working with the Director of Change & Innovation to develop new products and services and evolve existing products, services and IP in line with market knowledge and Methods\xe2\x80\x99 capabilities
• Publishing thought leadership articles, blogs and content on public services, technology and project and programme delivery issues
• Represent the portfolio and its interests as required at local and national events

Ideal candidates will demonstrate:

• A consultative approach to developing and building customer accounts, with a high\xe2\x80\x90level of creative and strategic thinking to understand, develop solutions and document the challenges that exist with the customer organisation
• Good understanding of the challenges faced by organisations within the public sector regarding their business and process, with aptitude to build and manage the relationship with people inside and outside of the client
• Experience having peer-level relationships at C-Suite level and working with leaders across a cross-section of large organisations
• The ability to nurture excellent relationships with customers with a focus on providing a consistently outstanding experience
• Experience leading customer and third party relationships (e.g. technology vendors)
• Strong technical and market knowledge relating to digital transformation and/or consultancy
• Strong communication skills with the ability to manage a range of stakeholders internally and externally, including conflict resolution
• Exceptional written, presentation and verbal communication skills with a high degree of attention to detail and planning

• Proven ability to work under pressure, delivering effectively against deadlines
• Skills to monitor and navigate existing customer accounts and the market in order to uncover new opportunities
• Understanding and interest in how technology trends are challenging organisations
• Flexibility to travel to client sites across the UK and internationally as required

Am I the right fit? We\'re looking for:

• Ability to deliver under pressure, managing multiple competing priorities
• Strong collaboration and team working
• Good Communication skills
• Genuine passion/commitment to improving public services
• A determined and tenacious approach to work
• A creative approach to problem solving
• Good listening and comprehension
• Great stakeholder management

Benefits

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

As well as this, we offer:

• Formal training courses, a management development programme and access to online LinkedIn Learning
• Wellness 24/7 Confidential employee assistance programme
• Commitment to charitable causes and two paid volunteering days a year
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependents included)

Methods Business and Digital Technology