Job Description

:

Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.

GRADE: 4

JOB PURPOSE:
To provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options.

The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions.

REQUIREMENTS:
1.Either
A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification
OR
B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates)
*Refer to Qualifications Framework for equivalencies

APPLICATION PROCESS
Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.

Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.

LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.

It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.

The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.

Northern Ireland Housing Executive