Job Description

Job Title: End User Computing Engineer

Location: London/Ipswich

Role Purpose:

At ISG, our Group IT function provides the secure technology foundations upon which we do business. As the global construction industry becomes more digital, we listen and we dream-smart, to anticipate, plan and create the IT foundation Products upon which our end-user productivity and business-delivery applications depend.

Our ISG core values shape our IT Strategy, which guides how we deliver the technology needs of our entrepreneurial, bold, and ambitious business. Our IT Strategy emphasises a \'transition to cloud\' imperative, with several major capital projects underway that will migrate us towards a set of IT Products that will form our cloud-native IT environment.

The End User Computing Engineer is a key and valued member of the DevOps Team. As such, you will be an integral part of a multi-disciplinary team of IT engineers & specialists who are responsible for the day-to-day management, monitoring, and maintenance of ISGs End User Devices and various other DevOps functions.

This role requires a strong technical background in end user computing technologies, along with a solid understanding of DevOps principles and practices.

The ideal candidate will have at least 3 years of relevant experience and a passion for delivering innovative solutions in a collaborative and fast-paced environment.

As well as creating innovative solutions, you will also be leading to support, package and monitor our users End User devices, creating automation solutions using a \xe2\x80\x9ccloud first\xe2\x80\x9d mantra. In addition, you will be helping to diagnose the root causes of issues using your problem-solving skills to produce permanent solutions that ensure that problems never reoccur.

Key Accountabilities:

At ISG we value everyone\'s opinion in every matter. Our inclusive culture is hugely important to ISG, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on new exciting products.

Daily Role Requirements

This is a hands-on role for an End User Computing Engineer who wants to be part of a new product driven organisation and influence the development, build and ongoing upkeep of ISG\'s digital transformation.

You will be within of a team of EUC (End User Computing) engineers working.

• Collaborate with cross-functional teams to design and implement end user computing solutions, including desktops, laptops, mobile devices, and related software applications.
• Leverage tools and technologies, such as SCCM (System Centre Configuration Manager), Intune, and Patch My PC, to streamline deployment, configuration, and patch management processes.
• Adhere to industry best practices, security standards, and regulatory compliance in all end user computing implementations.
• Collaborate with infrastructure and application teams to ensure seamless integration of end user computing solutions with the overall IT infrastructure and application landscape.
• Design and implement robust connectivity and communication mechanisms between end user devices and backend systems.
• Embrace and implement DevOps practices, methodologies, and toolsets to drive automation, collaboration, and continuous integration/continuous deployment (CI/CD) pipelines in end user computing operations.
• Continuously evaluate and improve existing processes and workflows to enhance efficiency and optimize resource utilization.
• Foster a culture of innovation, learning, and knowledge sharing within the team.
• Provide timely and effective resolution of end user computing incidents and problems within defined service level agreements (SLAs).
• Collaborate with support teams and vendors to resolve escalated issues and ensure minimal impact to end users.
• Identify and implement proactive measures to minimize recurring incidents and problems.
• Contribute to knowledge base articles, user guides, and training materials to empower end users and support staff.
• Stay updated on emerging trends, technologies, and best practices in the end user computing and DevOps domains and share knowledge with the team.
• Implement security measures and remediation plans to address identified vulnerabilities and maintain the integrity of the Cyber Essentials+ accreditation.
• Help develop and execute upgrade and training plans to facilitate a seamless migration to Windows 11.
• Utilise tools & applications such as SCCM (System Center Configuration Manager), MSI, App-V, or other relevant technologies to create standardized application packages.

Within the End User Computing squad there is a real enthusiasm working with new, leading edge cloud technologies along with embracing the challenge of change utilising Agile and DevOps techniques and delivery methods, if you share these attributes, we welcome your application to apply and become an integral and valued member of our Cloud Engineering squad.

Skills & experience

You will have experience in a similar role within key cloud and/or EUC platform services along with a few key technical skills which may include;

• Minimum of 3 years of experience in end user computing
• Proficiency in end user computing technologies, including SCCM (System Center Configuration Manager), Intune, and Patch My PC for software deployment, configuration management, and patch management.
• Familiarity with infrastructure integration, including network connectivity, Active Directory, and cloud services.
• Experience with application packaging using tools such as SCCM, MSI, App-V, or other relevant technologies.
• Experience in scripting and automating specifically using common scripting language (PowerShell/Bash/.NET)
• Knowledge of application compatibility testing and remediation techniques.
• Experience with incident and problem management in a fast-paced environment.
• Experience with Cyber Essentials+ framework and maintaining accreditation.
• Experience in planning and executing Windows operating system upgrades, including Windows 11.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in cross-functional teams.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

ISG