Job Description

We\xe2\x80\x99re VIVID! \xe2\x80\x93We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people! We are looking for a talented Empty Homes Co-ordinator to join our team in Basingstoke. This a permanent position, working 37 hours a week working in a smart working set up across both the office and from home! Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A generous contributory pension
• Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
• Discounts portal to save money on various products and services, including holidays, shopping and cinema
• Countless professional development opportunities
• A real sense of work/life balance where we promote flexible working and an agile culture.

Here\xe2\x80\x99s the facts about the role:

Our empty homes team focus on delivering a great customer experience, whilst ensuring our investigation, repair and maintenance is resolved quickly and to a high standard. This role plays a key part in planning and co-ordinating trades work, completing documentation and supporting the team in the day-today activities.

You\xe2\x80\x99ll regularly liaise with and work alongside other areas of the business, including the customer experience team, to make sure that everything runs smoothly and that service levels are maintained. It\xe2\x80\x99s essential you have excellent attention to detail ideally having come from a planning role within the property and maintenance sector. You\xe2\x80\x99ll need to be organised and able to work well under pressure.

We\'re a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we\xe2\x80\x99re here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they\xe2\x80\x99re easy to use and access by our customers. We\xe2\x80\x99re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We\xe2\x80\x99re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year. This is summed up in our vision \xe2\x80\x9cMore homes, bright futures\xe2\x80\x9d.