Job Description

We have a shared ambition for inclusive growth and prosperity for all, where North Lanarkshire is the place to Live, Learn, Work, Invest and Visit. This includes taking forward our ambitious new 5-year Programme of Work for the Council to 2028.

People Resources is a strategic corporate service which plays a key role in both supporting the delivery of the Council\'s ambition and providing the full range of HR support to our services and our 15,455 employees every day. The service has around 200 full and part time professional staff who operate within 7 key centres of expertise, including Business Partnership; Employment and Policy; Occupational Safety & Wellbeing; Equalities; Brighter Futures; Talent & Leadership Development and our Employee Service Centre which includes payroll and recruitment.

The Employee Service Centre Manager will play a critical role, as a member of the People Resources Senior Leadership Team, in supporting the Chief Officer (People Resources) to fully realise the Council\'s ambition to drive the delivery of our newly refreshed Programme of Work and progress the transformation of the Council\'s future operating model.

The role will be responsible for leading the overall operation of the Employee Service Centre, directing and supporting Team Managers to ensure the smooth and effective day-to-day running of HR transactions, recruitment and onboarding, workforce systems and analytics and payroll and pensions\' services which support our employees across the council.

You will have the opportunity to further enhance our Employee Service Centre, delivering a responsive customer service to our employees and managers whilst maximising the use of self-serve HR technology through i-Trent; the full development of our newly launched My NL portal (Service Now) system and other associated HR process and systems improvements in line with the council\'s Digital North Lanarkshire ambitions.

We are looking for a dynamic, confident, and highly motivated individual who has a strong track record of operational leadership experience in a similar environment. You should be qualified to degree level or equivalent in a relevant HR discipline ideally with CIPD membership. You should also have substantial experience in an HR operations/service delivery leadership role, with significant experience of managing centralised service centre operations in a complex multi-service organisational environment. The ideal candidate will also have a sound working knowledge of all relevant employment legislation and HR policy matters including wider equalities and human rights legislation.

This role will be based in our corporate office in Motherwell but will operate under our hybrid model of office and home-based working with an expectation to travel to council facilities and partner sites across North Lanarkshire.

For further information, or a confidential discussion about the post please contact Fiona Whittaker, Chief Officer, People Resources on .

Working here at North Lanarkshire Council

If you\'re considering a career with us, you\'ll be keen to know what\'s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you find out more at We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

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North Lanarkshire Council are Happy to Talk Flexible Working, we operate a

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We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention\'s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process:

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

North Lanarkshire Council