Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

About the role

Working in collaboration with the Employee relations Team, you will apply relevant employee relations approaches and solutions, to provide clarity and support to our HR Team and line managers.

Key Responsibilities:

Policy Management

• Supporting changes to and / or the implementation of any new ER policies and procedures.
• Updating policy content for the HR portal
• Being the point of contact for the escalation of issues, policy and process interpretation.
• Own and update employment policies and keeps pace with best practice and legal requirements.
• Ensure compliance with UK Right to Work legal requirements and proactively communicate changes to legislation to the HR Team.

Case Management

• Advising and coaching HRBPs and managers on handling employee issues, conflict resolution, and the interpretation of employment policies and practices.
• Performance Management: Provide guidance and support to managers on performance management matters, including performance improvement plans, disciplinary actions, and termination processes.

• Supporting disciplinary/ grievance hearings, appeals in a timely manner.
• Drafting outcome letters
• Managing complex sickness absence cases
• Supporting the Head of ER on complex cases and change programmes.
• Conflict Resolution: Mediate and facilitate conflict resolution between employees and/or between employees and management, promoting a positive
• Ensuring all employee relations issues are dealt with in an effective and efficient manner in line with our policies.

Projects

• Leading on Employee Relations Projects
• Acting as an advocate of best practice and Employee Relations Policy on project groups.
• Managing Data Subject Access requests in collaboration with the Data Privacy Team.

What we\xe2\x80\x99re looking for:

• Financial services experience of working in an employee relations policy/ case management focused role.
• Experience in developing and implementing employee relations policies and procedures.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with the capacity to make sound judgments and decisions in complex employee relations situations.
• Demonstrated ability to handle sensitive and confidential information with tact, discretion, and professionalism.
• Sound understanding of UK employment law.
• Excellent Attention to detail
• Team player
• Ability to work in a fast-paced environment, juggling priorities.
• Ability to work effectively under pressure whilst not compromising professional standards.
• Strong communication skills
• Ability to work with multiple sources of data and assimilate information quickly.
• IT literacy and awareness including MS Office.

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A look at our Benefits

We\'re proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues\' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission \xe2\x80\x93 creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: HR - Human Resources

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd

AIG