Job Description

DESCRIPTION

The Amazon Last Mile Employee Relations team supports Amazon and contractor teams that execute Amazon\'s last mile delivery services. We are seeking an ER Manager to create and implement ER best practice across our delivery services in the UK and Ireland. Travel of 30%-50% is required, mainly UK and Ireland.

In this role you will work as part of a senior leadership team across Operations, PR, HR and Legal to drive projects and programs across the network. You will operate with a high level of autonomy in a matrix structure.

As well as developing and delivering projects, you will be working reactively on crisis-oriented situations -- sometimes traveling to sites at risk on little notice -- that typically can only be successfully addressed under severe time constraints. Balancing time between projects and crisis-response is a critical component for success in the position.

Key job responsibilities
- Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
- Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Work at Scale: Launch and manage sustainable mechanisms for entire networks

A day in the life
In this role you will:
- Address immediate labour relations issues as they arise
- In partnership with our legal teams, provide accurate and timely advice to Operations
- Identify trends and challenges, predict and mitigate risks
- Build and implement mechanisms to ensure compliance and remove vulnerabilities within the business line
- Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions

We are open to hiring candidates to work out of one of the following locations:

Banbury, OXF, GBR | Basildon, ESS, GBR | Birmingham, POST-WML, GBR | Leicester, LEC, GBR | London, GBR | Norwich, NFK, GBR

BASIC QUALIFICATIONS

- Have relevant HR/ER/LR experience, ideally within a fast paced get-it-done culture and customer focused environment
- Speak fluent English
- Advanced degree level education

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\'d love to hear from you.
- Experience building and launching programs that measurably impact positive engagement
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems
- Experience in distribution, logistics and/or transportation industries

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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