Job Description

The Careers Service offers a comprehensive range of Faculty/School and centrally co-ordinated activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work. This is an exciting chance to be part of a progressive and newly structured Careers Service with a clear focus and delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.

As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student Careers Hub and service.

Contributing to a first-stop point of contact for student enquiries, the Employability Adviser provides a single gateway for students to access information, advice and guidance on a wide range of student careers issues. This role is based in the Student Hub on campus and offers support in-person, online, over the phone, and will include topics such as application coaching, interview preparation, employability skills development, careers options, job applications, statements and CVs, work experience and postgraduate study etc.

As the Employability Adviser you will provide information and advice on the breadth of careers related topics and support a range of queries from students and visitors to the Hub. You will be providing signposting and onward referral to careers and placement advisors as appropriate. You will also play a pivotal role in the co-creation and signposting to a range of careers-related resources, online and in hard copy.

The right candidate for the role may not have worked in higher education before, but will bring a high level of administration, accuracy, attention to detail, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We\'re looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach

You will ideally have:

• excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service
• previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships
• previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous
• a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work
• the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service
• flexibility, adaptability and an ability to manage time effectively and plan ahead.

Please demonstrate how you meet the essential criteria outlined in the knowledge, experience and skills elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Alena Tkacova \xe2\x80\x93 Student Engagement and Careers Hub Co-ordinator by email at or by telephone 07787 898687 or Mark Beresford \xe2\x80\x93 Student Engagement Manager by email or telephone 07583 019595.

Interviews are likely to take place on Wednesday 13th September 2023 and you will be notified if you have been shortlisted or not.

This is a full-time, permanent position, working 37 hours a week.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth\xe2\x80\x99s strategic vision, and will adopt the University of Plymouth\xe2\x80\x99s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

Job title Employability Adviser Job reference A9687 Date posted 15/08/2023 Application closing date 03/09/2023 Location Plymouth Salary \xc2\xa325,138 to \xc2\xa327,979 per annum - Grade 4 Contract Type Permanent, Full-time Contractual hours 37 Job category/type Professional/Support Services Description

The Careers Service offers a comprehensive range of Faculty/School and centrally co-ordinated activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work. This is an exciting chance to be part of a progressive and newly structured Careers Service with a clear focus and delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.

As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student Careers Hub and service.

Contributing to a first-stop point of contact for student enquiries, the Employability Adviser provides a single gateway for students to access information, advice and guidance on a wide range of student careers issues. This role is based in the Student Hub on campus and offers support in-person, online, over the phone, and will include topics such as application coaching, interview preparation, employability skills development, careers options, job applications, statements and CVs, work experience and postgraduate study etc.

As the Employability Adviser you will provide information and advice on the breadth of careers related topics and support a range of queries from students and visitors to the Hub. You will be providing signposting and onward referral to careers and placement advisors as appropriate. You will also play a pivotal role in the co-creation and signposting to a range of careers-related resources, online and in hard copy.

The right candidate for the role may not have worked in higher education before, but will bring a high level of administration, accuracy, attention to detail, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We\'re looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach

You will ideally have:

• excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service
• previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships
• previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous
• a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work
• the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service
• flexibility, adaptability and an ability to manage time effectively and plan ahead.

Please demonstrate how you meet the essential criteria outlined in the knowledge, experience and skills elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Alena Tkacova \xe2\x80\x93 Student Engagement and Careers Hub Co-ordinator by email at or by telephone 07787 898687 or Mark Beresford \xe2\x80\x93 Student Engagement Manager by email or telephone 07583 019595.

Interviews are likely to take place on Wednesday 13th September 2023 and you will be notified if you have been shortlisted or not.

This is a full-time, permanent position, working 37 hours a week.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth\xe2\x80\x99s strategic vision, and will adopt the University of Plymouth\xe2\x80\x99s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

Current university employees/students should view and apply for positions via the staff/student intranet

University of Plymouth