Job Description

Job Overview

• Actively respond to an emergency situations such as an uncontrolled fire or release of potentially harmful substances or medical care to protect lives, property and the environment
• Taking part in ongoing training relating to all the Emergency Response Teams (ERT) customer specified requirements
• Conducting security response and security inspections to create a safe and secure environment for employees, visitors and contractors
• To communicate any security risks to team leader/ERT Manager and carry out work in a safe and diligent manner
• To be a point of contact for visitors, employees and contractors attending site
• Support of the sites Personal Protective Equipment provision
• To provide a professional, on site presence and assist the customer where possible

• The post holder will be expected to comply with the department\'s policies and procedures at all times. These include, but are not limited to equal opportunities, confidentiality, data protection and health and safety. In order to do their job, the post holder will be trained and coached in the procedures and policies of the customers\' expectations. They will be expected to familiarise themselves with the sites procedures and policies and to seek advice and guidance from the Line Manager if required
• The key objectives / responsibilities listed above are only an indication of the main duties required to be performed.
• It is not an exhaustive list of duties and may be subject to amendment to take account of changing circumstances. Any changes will be made following discussion with the post holder. The post holder will remain co-operative and flexible in line with the needs of the post and the customers requirements

• To respond swiftly and safely to all emergency calls and requests for assistance and following the correct procedures in the event of an incident until arrival of external emergency services and then assist them
• Provide emergency medical care as to the sites requirements up until the arrival of external emergency services if they are required
• Maintain all emergency equipment in a state of readiness, including cleanliness, repairing and testing as required to approved standards and procedures to undertake checks on emergency equipment provided for ERT use
• Take part in continuous training and learning programmes by attending lectures, exercises, simulated incidents, practice drill sessions, security duties and other forms of training to achieve and maintain competence levels
• Maintain a level of personal fitness necessary to carry out all the duties of an Emergency Response Team member
• Perform all required site training duties to the client\'s specifications
• Conduct internal / external security patrols, checking for signs of damage, vandalism or theft
• Operate the security control room /monitoring CCTV systems and following procedures in the event of normal duties and /or an emergency
• Undertake routine administration tasks as required in order to ensure all entries to records are correct and kept up to date
• Operate all company/client vehicles and equipment in a safe and appropriate manner
• Operate all equipment and tools appropriately
• Perform general maintenance work of equipment and facilities
• Communicating effectively with colleagues, client personnel and Mitie Management
• Ability to follow and carry out instructions

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\'s).
• To call emergency services and Communication Centre to report all incidents.

• Excellent timekeeping and attendance

• Flexible in terms of hours and shifts, available to work 12-hour shifts including days, nights, public holidays and weekends either on a set shift pattern or on a relief basis, usually working a minimum of 42 average hours per week in line with business demands

• Ability to pass a drug and alcohol test and be subject to random testing throughout employment
• Pass all required security and back ground checks, willing to undergo a 5-year employment check and able to account for a full 5-year history, providing evidence of all employment, unemployment, training etc during this period in line with strict vetting criteria
• Able to provide I.D documentation proving identity, right to work and all previous and current addresses in line with strict vetting criteria
• Excellent communication skills both verbal and written
• Professional approach to all tasks
• Positive outlook
• Have integrity, adaptability and dedication to role
• Proactive and willing to help

• Front line SIA licence is required (Mitie are able to arrange a courses)
• Full clean Driving Licence, Cat C1 Licence (desirable)
• An in-date First Aid at Work qualification (desirable)
• Must be courteous and professional at all time, take pride in their personal appearance
• Must have an excellent work ethic, be reliable and be able to work as part of a team or independently
• Computer literate (basic)
• Committed to on-going training and development
• Fire service vocational qualifications:-Whole-time/retained fire-fighter or industrial fire-fighter qualification. Fully trained in Breathing Apparatus to Home Office standards Trained in Confined Space rescue and working at height rescue (desirable)Current pass certificate for fire-fighter physical fitness test (treadmill test or equivalent) - desirable. Another requests as communicated by Mitie and as agreed with the client

Mitie