Job Description

This key role will provide a focal point and first point of contact for many patients, relatives, carers and internal and external professionals accessing the Trust.



The role involves booking/admin support based at the main reception desk or nurses' station in a busy Emergency Department.



The post holder will provide an efficient and comprehensive reception and administrative service, and information collection service for the Emergency Department, Acute Medical Unit (or admitting ward), outpatient clinics and Health Records.



This role is an integral part of the multi-disciplinary team and requires flexible working and multi-tasking.



The post-holder is expected to work independently making decisions using his/her own initiative.



Hours and shifts will vary weekly and you must be able to work nights and weekends to apply



Provides and co-ordinates admin support at the nurse base in the Emergency Department for all clinical/nursing staff.



Registration/booking in, taking full details and to ensure that any change of patient details are made promptly and accurately. Data accuracy is paramount.



Make appointments for Emergency Department patients who require appointments in: Orthopaedic, ENT, Vascular and Max-fax clinics and weekend DVT clinic.



Responsible for discharging or processing admission all patients from Emergency Department the Trust's core patient database.



Responsible for checking and ensuring data collection is as complete as possible and accurate.



To maintain the Emergency Department generated medical case-notes making sure that all relevant notes, reports and results are scanned onto the patient's electronic record in a timely manner.



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.