Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

WHAT YOU CAN EXPECT FROM US

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JOB TITLE: EMEA AMENITIES COORDINATOR

REPORTS INTO: EMEA EXPERIENCE SERVICES LEAD

About The Role:

The EMEA Amenities Coordinator is an operational role, assisting the EMEA Experience Services Lead and owning Amenities Services and Experience Programs. Working together with Facilities teams and functions, the role ensures successful delivery and high employee satisfaction across EMEA sites.

The role will provide ad hoc support ensuring continuity of services and programs onsite and be the point of escalation for customers across EMEA. As the EMEA Amenities Coordinator you will be responsible for owning all aspects of operational services and programs creation and implementation, and coordinating delivery and management including support for onsite teams.

Working in partnership with the EMEA Experience Services Lead and collaborating with local cross-functional teams, role will manage external vendor partners. Coordinating daily operations, the role delivers an optimal onsite employee experience, high standard services and programs to meet Client satisfaction. This role is supported by the Facilities teams and reports into he EMEA Experience Services Lead whilst also aligning with the local Facilities Managers (FM\xe2\x80\x99s) and Regional Facilities Managers (RFM\xe2\x80\x99s).

Key Responsibilities

Support the Experience Services Lead to develop strategies and launch region wide Amenities services and Experience programs including but not limited to employee engagement and experience activations, wellbeing and cultural programs, amenity self-care and convenience services

Support services and programs overall success across the EMEA region including but not limited to service development, implementation, delivery, promotion, vendor management and legislative compliance

Facilitate the procurement processes for all new or renewed Vendor Onboardings, ensuring correct documentation is obtained, site accesses are granted accordingly, appropriate vendor trainings are completed

Manage and govern all vendor documentation including but not limited to Statement of Work (SOW), Risk Assessment Method Statement (RAMS), Environment, Health and Safety (EHS), Insurance, Licence, Certificate documents and ensure all is kept up to date and standard

Develop and maintain close vendor relationships while working with local Facilities, Contingent Workforce and Sourcing teams ensuring seamless and safe service and program delivery, and vendor satisfaction

Manage service and program operations to ensure standardised, consistent and inclusive delivery and competency, efficiency and collaboration across all EMEA sites

Deliver guidance to local Facilities Teams on all Amenities services and Experience programs, establish and drive all necessary trainings to ensure support and successful delivery, driving positive end-user feedback

Own and maintain all internal WIKI and Social Workplace pages to ensure onsite services and programs information and promotion is up to date and easily accessible to end-users

Monitor, collate and evaluate employee engagement and services and programs effectiveness, seeking for feedback

In partnership with Lead, collate and analyse operational metrics and vendor data to identify service efficiencies and successes, articulate service gaps and propose solutions to ensure success and continuous improvements, interpret expansion or change opportunities and assist with budget planning and forecasting

Promote a high level of satisfaction among the Client team and end-users, reinforcing prompt response and customer service focus in service delivery adding value and driving positive employee experience and engagement

Be the escalation point for all Amenities services and Experience programs, to ensure timely solutions and identification, and removal or management of potential risks

Working Life

On a daily basis you will be working across a large London campus

The main business language spoken in our offices is English. Knowledge of English and the local language is essential

You will work over a 5-day week, Monday to Friday.

On occasion you may be required to work weekends and/or bank holidays. This will be arranged in advance and in accordance with the rota

About You:

You are keen to develop within the workplace, spending time supporting cross- functional teams and gaining knowledge and expertise

You have experience in Events management working within the events, hospitality, tourism, facilities environment or similar industries

You keep up to date with industry trends and have high interest in Facilities and Events management and excellent customer service

You are adept at multitasking and are able to manage multiple projects effectively that may vary from day to day

You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and a service focused approach

You can work unsupervised and take proactive action to resolve issues on your own

You are open and have excellent communication skills, fostering effective working relations with a wide range of internal, client and external contacts

You strive for excellence in what you do and share ideas for improvement

You are proficient with software programs, including Microsoft Office suite and Google Workspace, and have a keen interest in technology

You demonstrate cultural awareness including ethical standards, operational excellence and innately collaborative

EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE\xe2\x80\x99D ENCOURAGE YOU TO SHOW YOUR INGENUITY

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

Location:

On-site \xe2\x80\x93Dublin, IRL, London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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