Job Description

Company Description

Pier Nine is Brighton\xe2\x80\x99s Premier leisure, entertainment and gaming destination you and your friends can make your own. Bringing a sense of style and sociability without the membership fees. This new kind of "third place" is entirely inclusive and proud to be rooted in Brighton\xe2\x80\x99s community.

Find out all about our unique venue by visiting

BrightOn your doorstep. Committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Pier Nine is open until 04 AM everyday, therefore applicants will often be required to work evenings & into the night-time, during weekdays and at weekends. We can consider your availability in line with our business needs, but this is not your average 9-5 and we are looking for Team to work flexibly, to meet the needs of our customers.



As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling
• Learning to carry out basic repairs and resolving day-to-day operating issues.
• Adhering to the compliance and security aspects of electronic gaming

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Experience in customer facing role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Having worked in an electronic gaming environment would be desirable
• Flexible with regards to shift times, including nights, weekends and bank holdidays

Additional Information

Starting Salary is \xc2\xa310.50 per hour (\xc2\xa321,840 per year - based on 40hr contract)

Share of all TIPS

Overnight Premium rate - \xc2\xa31 extra per hour

Rewards and benefits platform

50% staff discount

\xe2\x8c\x9b 40hr working week (or Part-Time working if desired)

\xe2\x98\x95 Paid Breaks

Industry leading training

Enviable Career advancement opportunities

A spectacular place to work, right by the seaside

An amazing set of colleagues, who will become friends for life!!

Grosvenor Casinos