Job Description

Education and Academic Services

The above full-time post is available from 1st September 2023 on a permanent basis.

About the role

We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, providing all of the key administration and support activities that underpin the student experience from Fresher\'s week to Graduation.

You will act collaboratively and act as \xe2\x80\x9cfirst port of call\xe2\x80\x9d for academic staff and students in relation to taught undergraduate programmes; advising on local custom and practice and referring to other sources of information and support.

In this role you will undertake a range of administrative tasks including managing student records, planning and organising events, creating and sharing communications through a range of platforms and providing specialist advice and guidance on relevant matters. You will work to deliver an excellent, customer focussed and seamless service.

All staff within Education Services are expected to work on-campus as well as from home, on a rota basis. You will be asked initially to work from campus exclusively, whilst training is completed. This particular role is working within the Building: One Hub Team on the Streatham Campus, Exeter, which provides support to the range of Programmes which are taught at the Business School.

About you

We are looking for someone with excellent organisational, IT and communication skills, as well as someone who is capable of working with databases (for example SITS, BART and LISA programmes) and analysing complex data to produce evidence-based recommendations. You will have experience of working collaboratively and proactively in a team to deliver multiple objectives and high service standards.

You will have the ability to work effectively within a wider administrative team in a busy environment. The role requires a flexible individual with strong relevant administrative experience, excellent attention to detail and the ability to manage a diverse work load in potentially sensitive situations.

Please ensure you read the and Person Specification for full details of this role by clicking on the attachment above.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus\xe2\x80\x99 and a cycle to work scheme
• sector leading policies around

(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautiful

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).

Our research income in recent years means we\xe2\x80\x99re the fastest growing UK Research University with some of the world\xe2\x80\x99s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on and how we are for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a

Our Equality, Diversity and Inclusion Commitment

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Further Information

For further information please contact David Massey on or Hannah Dunn on .

Job title Education Support Administrator Job reference R79436 Date posted 15/08/2023 Application closing date 29/08/2023 Location Exeter (Hybrid) Salary The starting salary will be from \xc2\xa326,444 on Grade D, depending on qualifications and experience. Package Generous holiday allowances, flexible working, pension scheme. Contractual hours Blank Basis Blank Job category/type Admin, Professional, Managerial Attachments Job description

Education and Academic Services

The above full-time post is available from 1st September 2023 on a permanent basis.

About the role

We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, providing all of the key administration and support activities that underpin the student experience from Fresher\'s week to Graduation.

You will act collaboratively and act as \xe2\x80\x9cfirst port of call\xe2\x80\x9d for academic staff and students in relation to taught undergraduate programmes; advising on local custom and practice and referring to other sources of information and support.

In this role you will undertake a range of administrative tasks including managing student records, planning and organising events, creating and sharing communications through a range of platforms and providing specialist advice and guidance on relevant matters. You will work to deliver an excellent, customer focussed and seamless service.

All staff within Education Services are expected to work on-campus as well as from home, on a rota basis. You will be asked initially to work from campus exclusively, whilst training is completed. This particular role is working within the Building: One Hub Team on the Streatham Campus, Exeter, which provides support to the range of Programmes which are taught at the Business School.

About you

We are looking for someone with excellent organisational, IT and communication skills, as well as someone who is capable of working with databases (for example SITS, BART and LISA programmes) and analysing complex data to produce evidence-based recommendations. You will have experience of working collaboratively and proactively in a team to deliver multiple objectives and high service standards.

You will have the ability to work effectively within a wider administrative team in a busy environment. The role requires a flexible individual with strong relevant administrative experience, excellent attention to detail and the ability to manage a diverse work load in potentially sensitive situations.

Please ensure you read the and Person Specification for full details of this role by clicking on the attachment above.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus\xe2\x80\x99 and a cycle to work scheme
• sector leading policies around

(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautiful

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).

Our research income in recent years means we\xe2\x80\x99re the fastest growing UK Research University with some of the world\xe2\x80\x99s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on and how we are for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a

Our Equality, Diversity and Inclusion Commitment

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

University of Exeter