Job Description

Are you an experienced eCommerce Manager, passionate about creating an excellent customer experience across consumer-facing platforms?

In this newly created 2-year FTC role, our eCommerce Manager will develop and own our eCommerce strategy to drive and grow online sales across our Penguin Books shop. You\xe2\x80\x99ll manage all activity related to merchandising, sales and reporting and monitor The Penguin Shop daily.

We\xe2\x80\x99re looking for someone who\xe2\x80\x99s excited to pitch new product and service ideas, with the aim of creating an excellent and cohesive customer experience that delights and engages those that visit The Penguin Shop.

This role has been designed to be at the heart of our customer\xe2\x80\x99s experience in The Penguin Shop and the role holder will work collaboratively with our in-house web and technical teams to deliver products and services that meet our Brand strategy and bring us closer to our customers. We want you to champion agile working to deliver continuous service improvement and an exceptional customer experience to end-users.

About Brand

Our Brand division houses a number of central areas of specialist expertise which support and work closely with Penguin\xe2\x80\x99s nine publishing houses to connect our books and authors with readers. The department, made up of around 65 people, includes experts from digital marketing, brand, communications, design, consumer insights, events production and more.

The iconic Penguin brand \xe2\x80\x93 the only consumer-facing brand in publishing \xe2\x80\x93 sits at the heart of what we do. With the recent rapid growth in online sales, we have an exciting opportunity to leverage the power of our brand to help new and different readers discover our books and to champion the causes we care about.

Some of your responsibilities will include:

Working with the Head of Digital Channels to define the strategy and growth opportunities for our Penguin Shop

Creating and managing acquisition strategies to attract quality traffic, sales and brand awareness

Defining site enhancements and initiatives to optimise customer experience across the entire journey

Tracking stock, fulfilling orders and managing both customer and internal platform queries

Overseeing design and development of The Penguin Shop and incorporate best practices, providing any technical requirements or enhancements for the platform

Monitoring web analytics and continuously improving the results of key sales journeys

Supervising all activities and channel development working closely with our web development and technical teams to improve quality and traffic acquisition

Researching the market to discover new trends and technologies in order to improve the commercial performance of our website

Candidate Profile:

Experience in a similar e-commerce role with good working knowledge of Shopify

Excellent understanding of UX, web design, consumer flow and web analysis

Confidence in traffic analysis, reporting tools and optimisation (Search, Adobe Analytics, Hotjar)

Knowledge of attribution modelling, website speed optimisation, A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools

Strong collaboration skills with partnership experience across functional teams

Our approach to hybrid working:

While our offices are places for you to connect, collaborate and celebrate with colleagues, having flexibility about where you work is just as important for doing your best work and for your wellbeing. So, we don\xe2\x80\x99t have a one-size-fits-all approach when it comes to how we work across Penguin Random House UK.

For this role, there are regular meetings and activities that you will need to attend in person mainly at our offices in Nine Elms near Vauxhall. Outside of these moments, you can choose to work remotely.

The exact balance of office to remote working can be discussed with your future manager during the recruitment process. What we can say now is that you won\xe2\x80\x99t need to go into the office five days a week (unless of course you want to!)

Application deadline: Sunday 30th July.

Salary: \xc2\xa350,000 - \xc2\xa360,000 depending on how your skills and experience align to the role, plus benefits.

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

• 27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days
• Medical cover
• Life assurance
• Cycle to Work scheme
• Discounted gym membership
• Generous pension scheme
• Summer working hours (role dependent)
• Volunteering policy and charity matching
• Employee Assistance programme
• Mentoring programme
• Extended gender neutral parental leave
• Access to books and eBooks across Penguin Random House UK
• Each site has trained mental health first aiders
• We plant a tree for every new employee to our business

Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

As a Disability Confident Committed organisation, we\'re part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can\'t take all eligible candidates to interview.

We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at . Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here:

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

State/Region: London

City: London

Postal Code: SW11 7BW

Job ID: 262266

Penguin Books