Job Description

Our Ways of Working:

We believe that we do our best work when we are together, but also appreciate that everyone works in different ways. That\'s why we operate with three working models which look to define where and how our people work - Remote, Hybrid, Site/Office - based.

Although we believe the majority of our people will choose our hybrid working model (at least 2 days in the office each week), for some of our teams that don\'t require as much in-person connection and collaboration, we offer fully remote working (with paid travel to the Moonpig office up to 6 times per year). Remote roles are specified directly on our job adverts

Work with us

At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.

We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we\'re an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values !). These values set our teams and our business up for success in an environment that\'s fun, supportive and challenging. They\'re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you!

What You\'ll Be Doing

As an eCommerce Assistant, within our UK Commercial team reporting into the Head of eCommerce, you will play a key role in delivering the content & trading plan. You will work alongside stakeholders from across the UK team in order to maximise the experience for our customers, and support the commercial growth of the business.

Key responsibilities include

• Updating the ecommerce content plan and ensuring it is aligned with the UK commercial strategy.
• Maintain landing pages and to ensure our products are presented effectively.
• Executing & publishing planned activity across the websites & app by creating page wireframes and creative briefs for content assets.
• Assisting the Head of eCommerce in maximising conversion rate by delivering compelling digital and promotional content.
• Continuously reporting on page performance & ensuring all pages are mobile optimised.
• Undertaking continuous site walks to ensure all products are live and correctly merchandised.
• Assisting the Head of eCommerce with AB tests requests and executions.
• Reviewing and benchmarking competitor activity & gather inspirational content examples for consideration.
• Reviewing user journeys and making recommendations for improvement.

What does success look like

• Providing high-quality content that engages and converts customers with amazing attention to detail.
• Using data and analytics to track the performance of content and make informed decisions about future content strategies.
• Taking the initiative and testing and learning new creative ideas.

About you

• You will be a creative and innovative thinker.
• Previous content/planning experience in an online and/or retail environment.
• Exceptional attention to detail and organisational skills.
• Ability to respond quickly to changes and work in a fast-paced environment.
• Excellent communication skills - both verbal and written.
• Able to work on one\'s own initiative
• Expert understanding and experience of content management systems.
• Good eye for design and basic HTML skills a major advantage.
• Knowledge of SEO best practices.
• Prior experience of Web Analytics and A/B testing tools also very beneficial.

Want to hear more?

Find out more about Moonpig Group and what it has to offer !

Moonpig\'s Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we\'re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We\'re proud to have several employee-led committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Committee and our Moonpig Against Racism Committee.

We\'ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.

Moonpig