Job Description

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Description

Who are we?

We are Aviation Services, AS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport, and active in 10 Airports across Italy, UK and Malta. We handle all easyJet services in Edinburgh Airport, flying to over 40 destinations from Scotland's capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional operation around the aircraft.

The Turn Success Agent is responsible for the consistent delivery of high-performance standards in the provision of smooth, timely and accurate processing of aircraft turnarounds. As a Turn Success Agent you will be involved in a combination of Customer and Ramp Service attributes including completion of load forms, load planning, attaching & removing passenger steps/jet bridges and oversight of customers on the ramp. You will also be required to have a willingness to support colleagues at the gate or on the ramp as needed.



We offer an hourly rate of 12.72 along with opportunities to progress your career with a global business.



Note this role is for a 29 hour per week contract worked on a shift basis of 6 days on, 3 days off.###

Your main responsibilities on a day to day basis will be:

Communicate with operations department via radio before arrival and after departure of aircraft Accountable for the efficient coordination with the aircrew Complete flight paperwork to ensure the onboard crew are fully aware of how many customers are aboard Greet arriving customers to Edinburgh and direct them to the relevant exit route Ensure the efficient communication between the aircraft and all required 3rd parties Brief the crew about any operational requirement and local regulations and the ground staff about the flight details and specific requirements Ensure the Handling tasks are performed in accordance with the safety, security, environment and quality standards Completion and signature of any form or report associated to the activity Control and file all post-flight documentation


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To be successful in this role you will need:

Professional and take great pride in your work Obsessed with delivering outstanding customer service Thrive under pressure and love the buzz of the airport environment Able to follow operational procedures and maintain consistently brilliant customer service standards throughout A valid UK driving license is essential Proactive, self-motivated and positive attitude Confident dealing with challenging situations
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test###

Our Values

At Aviation Services, we are guided by five fundamental values that shape how we work and how we serve:

Customer Centricity

We serve our clients and their passengers with dedication, precision, and proactive attention. We strive to deliver consistently high operational standards and a safe, reliable experience. Without our customers, our mission would have no meaning

Integrity and Transparency

We act with fairness, respect, and transparency towards colleagues, partners, and stakeholders. We communicate openly and directly, always operating in compliance with regulations, our Code of Ethics, and our commitment to social responsibility

Accountability and Reliability

We take full responsibility for our actions, our decisions, and our impact on the organization. We work with professionalism, competence, and a strong service mindset, leading by example and contributing to continuous improvement

Safety and Protection

The safety of people, operations, and infrastructure is our foremost duty. We rigorously follow procedures, never cut corners, and speak up whenever we identify risks or non-compliant behaviours. Safety is everyone's responsibility

Team Spirit

We believe in the strength of teamwork. We collaborate constructively, value each other's expertise, and build a working environment where respect, trust, and mutual support are the foundation of our shared success###

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.



In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.