Job Description

Details

Reference number

325813

Salary

\xc2\xa329,500

A Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

EO National

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Full-time, Part-time, Part Year

Number of jobs available

120


Contents

• Location About the job Benefits Things you need to know Apply and further information

Location

Wrexham
About the job

Job summary

About the job The Department for Work and Pensions (DWP) is committed to reduce the rates of fraud and error payments within Universal Credit (UC). The rate of fraud and error has continued to rise significantly with increases in the proportions of higher risk cases, for example self-employed and those with capital, and as a result of the easements and changes introduced due to the pandemic. To address this, we have introduced a Claim Review process into the UC service. This new process includes a full review of a live UC claim to determine the claimants\xe2\x80\x99 payments are correct If you\xe2\x80\x99re looking for a career that makes a clear and positive difference to people\xe2\x80\x99s lives, then a DWP Executive Officer role may be an ideal for you! About us - Department for Work and Pensions GOV.UK

Job description

As a UCR review agent you will:

• Manage and conduct case reviews within an allocated caseload, following the structured Claim Review process to ensure all cases adhere to all legal and policy requirements.
• Plan and conduct robust interviews with claimants by telephone or in person, asking challenging questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
• Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering t context of each individual case.
• Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to a Decision Maker or Case Manager to enable accurate benefit reassessment, overpayment and underpayment calculation, fraud referrals to CFCD (Counter Fraud, Compliance and Debt), or referring incorrect cases for corrective action.
• Present all information relevant to a claim review clearly and accurately, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
• Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
• Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
• Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
• Contribute to feedback and lessons learned to shape and improve the role and processes.

The key outcome from the reviews is to be confident the claimant is being paid the right amount and any incorrectness has been corrected. This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP\xe2\x80\x99s reputation.

Person specification

What we are looking for: Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential? If your answer is Yes. Join us! We have exciting, challenging and rewarding roles available across UCR. We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. Please note: Near miss offers may be made at Administrative Officer (AO) to candidates who do not meet the required standard for Executive Officer (EO). These roles may be permanent or Fixed Term appointments dependent on business requirements.

Behaviours

We\'ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions

Benefits

Alongside your salary of \xc2\xa329,500, Department for Work and Pensions contributes \xc2\xa37,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

With great benefits including:

• Generous annual leave, plus bank holidays
• Flexible working patterns available
• Competitive maternity, paternity, and parental leave
• A Civil Service pension with an average employer contribution of 27% Alongside your salary of \xc2\xa329,500, DWP contributes \xc2\xa37,965.00 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Employee Assistance Programme with emphasis on wellbeing
• Career and Personal Development through Operational Delivery Profession
• Employee discount schemes

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.

Stage 1- Apply Please complete the application form and write up to 500 words providing examples of how things you have done in the past and your skills and experience help you demonstrate the Civil Service Behaviour Communicating and Influencing (Level 2). A NOTE ON ANONYMISATION DWP operates an anonymised recruitment process, you should remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your Personal Statement. Failure to do so will result in your application being withdrawn. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links. Stage 2 - Selection After submitting your application, you will be sent an invitation with a link to complete an online Situational Judgement Test. This is designed to test your skills for the EO role. You must complete and submit the test by the deadline stated in your invitation. If you do not complete and submit the test before the deadline, your application will not progress. If you pass the Situational Judgement Test your written application form evidence will be assessed. If you meet the required standard and your application is successful, you will receive an invitation to a pre-recorded interview. Depending on application numbers we may progress all candidates who have been successful at the online test through to interview without assessing the written application evidence You will be assessed against three Civil Service Behaviours (Level 2)

• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions

The evidence you provide must relate to your own thoughts and experiences. Feedback will only be provided following an interview. More information about the job role and additional guidance on the selection process is available here. Stage 3 - Offer Offers will be made in merit order and business continuity. Candidates should note that if successful in this campaign, you will be expected to remain in post for a minimum of 18 months before applying for any other lateral moves within DWP. Reserve List You may be placed on a reserve list if your application is successful but we cannot immediately offer you a post, please note:

• If you accept an offer of a post, you will be expected to withdraw from any reserve lists of campaigns you have applied for, with DWP, at this grade.
• If you are offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances*.
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Note - Exceptional circumstances could be when a candidate has requested a contractual Part Time Working Pattern and this pattern cannot be accommodated in the initial role offered or in cases of serious ill health. Further Information We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this search: Equality and diversity - Department for Work and Pensions - GOV.UK (www.gov.uk) The \xe2\x80\x98Great Place to Work for Veterans scheme\xe2\x80\x99 makes it easier for veterans to join the Civil Service. For further information please go to the Civil Service Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) If you wish to be considered for inclusion in this scheme please tick this box when applying. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. For further information please go to the Civil Service Prison Leaver recruitment page on GOV.UK. Location You will be posted to Wrexham - Ty Maelor, 15-17 Grosvenor Road, LL1 1BW. For roles based in Wales, the ability to speak Welsh is desirable. Roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Successful candidates will be appointed to a particular DWP office but may be required to travel to other DWP premises or locations in the community that are within a reasonable daily commute from the home office. We will discuss this further with you, if you are successful and at the point of agreeing your start date. Job offers will be made in merit order. If you are successful and your selected location(s) have been filled at the time of offer, DWP may offer you a role from other locations listed within this advert within a reasonable travelling distance of your home. Candidates should note that if successful in this campaign, you will be expected to remain in post for a minimum of 18 months before applying for any other lateral moves within DWP. Training Please note that successful part time and job share candidates may be required to work full time for a number of weeks to complete and consolidate training. Apprenticeships DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified \xe2\x80\x93 as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate\xe2\x80\x99s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Complaints If you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL DWP-customer_Hub@gov.sscl.com mailto:in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\'s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• 
  Name :
  SSCL Customer Hub Team
  Email :
  DWP-Customer_Hub@gov.sscl.com
  Telephone :
  0345 241 5365

Recruitment team

• 
  Email :
  DWP-Customer_Hub@gov.sscl.com

Further information

http://www.dwpjobs-eorecruitment-microsite.co.uk/